Intensive Outpatient Program Nurse/Marketing Representative

Freedom Magnolia•Magnolia, MS

3d•Onsite

About The Position

Freedom Behavioral Hospital of Magnolia is seeking a Full-Time Intensive Outpatient Program (IOP) Nurse/Marketing Representative to join their behavioral health team. This position, based in Magnolia, Mississippi, combines patient care with community outreach and business development. The role involves providing clinical nursing support to the IOP and actively developing/maintaining referral relationships. Responsibilities include patient assessments, medication management, care coordination, patient education, physician communication, and promoting the hospital's services to various referral sources. The goal is to grow the IOP census while ensuring high-quality patient care.

Requirements

Graduate of an accredited school of nursing.
Current LPN Nurse license in the State of Mississippi.
Current BLS certification.
Strong assessment skills.
Excellent communication skills.
Ability to build professional relationships.
Knowledge of behavioral health diagnoses.
Understanding of Medicare and Medicaid behavioral health services.
Familiarity with psychiatric medications.
Excellent organizational skills.
Ability to work independently.
Strong computer and EMR skills.
Professional presentation skills.
Customer service oriented.
Time management.
Problem-solving ability.
Frequent walking and standing.
Occasional lifting up to 20 pounds.
Ability to travel throughout the service area.
Ability to assist patients during emergencies.
Ability to operate office equipment and computer systems.
Perform daily touches as per rotation schedule.
Maintain accurate and timely documentation.
Provide compassionate, patient-centered nursing care.
Develop and maintain productive referral relationships.
Meet established marketing and census goals.
Promote a positive image of the hospital.
Maintain confidentiality at all times.
Demonstrate professionalism and ethical conduct.
Participate in required education and competency training.
Support the mission, vision, and values of the hospital.

Nice To Haves

Behavioral Health experience
Psychiatric Nursing experience
Geriatric Psychiatry experience
Intensive Outpatient Programs experience
Marketing or Physician Relations experience
Case Management experience
Community Outreach experience

Responsibilities

Complete the admission process for all new IOP patients.
Perform nursing assessments on all new IOP admissions.
Obtain and document vital signs.
Complete medication reconciliation.
Review allergies, medical history, and current diagnoses.
Assess for suicide risk, fall risk, and safety concerns.
Monitor patients for changes in physical or mental condition.
Notify providers of significant changes in patient status.
Participate in treatment planning with the interdisciplinary team.
Ensure physician orders are carried out accurately.
Coordinate laboratory work and diagnostic testing as ordered.
Monitor medication compliance and side effects.
Provide medication education to patients and caregivers.
Assist with crisis intervention when necessary.
Respond appropriately to medical emergencies.
Coordinate transfers to higher levels of care when indicated.
Complete all nursing documentation accurately and timely.
Maintain electronic medical records.
Document assessments, interventions, patient education, and communications.
Ensure documentation meets CMS, and state regulatory requirements.
Complete incident reports when necessary.
Assist with quality improvement documentation.
Educate patients regarding mental health diagnoses, medication purpose and side effects, coping skills, disease management, safety planning, follow-up appointments, and community resources.
Follow infection prevention standards.
Maintain clean treatment areas.
Monitor infection control practices.
Report communicable diseases according to policy.
Communicate with physicians, Nurse Practitioners, Therapists, Social Workers, Case Managers, Family members, Primary Care Providers, and coordinate referrals and continuity of care.
Participate in multidisciplinary treatment team meetings.
Develop and maintain relationships with hospitals, Emergency Departments, Rural Health Clinics, Primary Care Providers, Psychiatrists, Nurse Practitioners, Assisted Living Facilities, Nursing Homes, Home Health Agencies, Hospice Agencies, Senior Centers, Churches, Veterans Organizations, Community Mental Health Centers, and Social Service Agencies.
Conduct regular physician office visits.
Schedule educational presentations.
Meet with discharge planners.
Develop referral pipelines.
Attend community events.
Represent the hospital at health fairs.
Educate referral sources regarding IOP services.
Maintain contact with current referral partners.
Identify new referral opportunities.
Assist with community outreach events.
Distribute marketing materials.
Track referral activity.
Increase IOP census.
Increase new referrals.
Improve referral conversion rates.
Build community awareness.
Strengthen physician relationships.
Increase hospital visibility.
Meet monthly marketing goals established by leadership.
Maintain compliance with CMS Conditions of Participation, Mississippi Department of Health regulations, HIPAA, OSHA, Infection Prevention standards, and Hospital policies and procedures.
Participate in Performance Improvement projects, patient satisfaction initiatives, clinical audits, documentation reviews, infection prevention monitoring, safety initiatives, and staff education.
Conduct pre-admission screenings for all prospective IOP patients.
Coordinate transportation schedules with the IOP transportation team.
Monitor attendance and follow up with patients who miss scheduled treatment days.
Assist providers during weekly psychiatric rounds.
Review insurance eligibility, authorizations, and recertifications with Utilization Review as needed.
Educate referral facilities on Medicare, Medicaid, and commercial insurance criteria for IOP admission.
Maintain referral tracking logs and report weekly referral metrics to administration.
Participate in community education presentations focused on geriatric behavioral health, depression, anxiety, dementia-related behaviors, and caregiver support.
Serve as the primary liaison between referral sources and the hospital to facilitate timely admissions and continuity of care.