Intensive Case Manager

Wesley • Hamilton, ON

6d • Hybrid

About The Position

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.
We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.
All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.
We are seeking a dynamic, highly motivated Intensive Case Manager who demonstrates our values of compassion, accountability, responsiveness and empowerment; to our clients, families and each other.
Reporting to the Manager of Halton Housing Services, this position will assist in providing intake support and carrying out day-to-day administrative services. Wesley Halton Housing offers services to the homeless in Halton Region, supporting homeless families and individuals in a transitional program on-site. Services are based on a client-centered, residential harm reduction, housing first approach to service delivery.
This is a unionized, full-time, temporary four-month contract position (Ending 30 September 2026). The pay rate is $24.38/ hour.

Requirements

• Post-secondary degree/diploma in Human Services or related field
• Must qualify for Registry with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
• Experience working with adults and families who may be experiencing homelessness, mental health and substance use issues, while providing non-judgmental support that encourages reducing barriers and empowerment.
• Must be able to work flexible shifts, including day, evening and weekend hours as well as 24-hour intake responsibilities
• Must be able to meet travel expectations of the position; a valid Driver’s license and access to a vehicle are definite assets

Responsibilities

• Works with assigned families and individuals in a housing program which works towards a housing plan. This includes, maximizing income, filing taxes, obtaining ID and connecting with community supports.
• Responds to calls and referrals from community agencies in accordance with case load
• Places individuals and families into permanent leased units, securing appropriate housing based on individual need.
• Assesses and screens participants’/families’ needs for services to support their transition to stable housing and optimize their capacity to sustain housing using an acuity tool and other resources.
• Completes Social & Community Housing applications (HATCH) to submit to the Region, including all required documents for approval OR ensures existing application remains active
• Assess clients for any recent, current or ongoing experience with domestic violence and make referrals to appropriate programs
• Assist participants with their move into independent accommodations and provide neighbourhood orientation.
• Maintain regular, effective communication with social housing providers, administrators, community partners and private landlords, to ensure an integrated approach that will provide the best support possible for clients to maintain housing.
• Report to the appropriate child welfare agency (CAS) if child abuse and/or neglect is suspected or witnessed.
• Conducts regular visits with participants in their homes or shelter to provide supports specific to life skills, daily living skills, conflict resolution, crisis intervention and prevention, budgeting assistance, financial literacy, community integration and community building, grocery shopping, cleaning, etc.
• Maintain appropriate and accurate record keeping practice, as per the expectations of Wesley
• Supports approximately 1 shift per month of 24 hour intake; flex time is available for additional hours worked.
• Other duties as assigned.

Benefits

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree