Intensive Care Manager I (Chattanooga, TN)

Mental Health Cooperative•Chattanooga, TN

2d•Hybrid

About The Position

Provide continuous treatment team care management services to children and youth with serious emotional disturbance or severe mental illness, their families, and other team members’ consumers. Mentor new care managers on basic skills.

Requirements

Bachelor’s Degree in a health-related field of counseling, psychology, social work or other behavioral health field. Candidates with a bachelor’s degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health.
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Personal Automobile Insurance
Cell Phone
Transportation That Seats 4 People

Nice To Haves

Team Oriented
Attend team meetings
Participate in team meetings
Assist other care managers as needed
Aware of the role they play on the team
Can diffuse even high-tension situations comfortably
Recovery Focused
Individualized service plans
Progress notes reflect quality service
All domains are addressed with each consumer as needed
Utilization of natural supports within the community
Tolerance/patience to work through barriers
Side by side philosophy
CM is in the home regularly
Time Management/Organization
Meet deadlines
Prepared for meetings
Assessments and service plans are completed timely
Progress notes are entered timely
Plan for time off
Prioritize well
Self-Disciplined
Flexible
Integrity and Trust
Honesty
Professionalism
Dependability
Strong follow-through
Approachability
Engagement skills
Crisis management skills
Ability to give and accept feedback
Ability to work with other departments
Understanding and empathetic
Good listener
Joint Commission Competencies: Demonstrates effective communication skills with primary age group(s): Child Adolescent Adult
Demonstrates effective communication skills with family members or other collateral contacts involved in consumer care.
Engages effectively with the consumer and family, utilizing the best practice standards and the consumer’s level of care.
Progress notes are timely, thorough, and follows best practice.
Documentation is clearly linked to care plan goals.
Treatment plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs.
Assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
Maintains professionalism within meetings and when representing the agency in the community.
Advocates for consumer needs to improve or maximize their daily functioning.
Demonstrates effective communication skills with supervisor, team members and other agency employees.

Responsibilities

Continual assessment of consumers’ needs, and development of individualized service plan and crisis plan with measurable goals to ensure needs are met.
Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
Ensure consumers are seen upon discharge from the hospital and Diversion Services within Agency standards.
Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
Ensure efficient transition of consumers when needed within the Agency and the community.
Meet productivity standards as indicated in the Policies and Procedures.
Meet regularly with Care Management Supervisor (individual and group).
Attend morning and weekly team meetings as scheduled.
Follow-up with the plan(s) developed in each meeting.
Attend quarterly All Care Management meetings/trainings.
Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
Respond to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions
Develop and maintain relationships within family unit and supports.
Ensure timely and appropriate documentation as required by the Agency.
Develop and maintain community relations through prompt follow through with contacts.
Continual involvement in the family system, school system and other systems in which the family may be involved (juvenile justice, other supportive agencies, etc.).
All duties associated with Care Manager I.