ERC Intelligent Automation Business Analyst

University of Washington Medical Center•Seattle, WA

2d•$90,000 - $126,000•Remote

About The Position

UW Medicine Enterprise Revenue Cycle (ERC) is seeking an Intelligent Automation Business Analyst to join their team. This role will focus on exploring and evaluating automation and AI solutions, such as Robotics Process Automation (RPA), Optical Character Recognition (OCR), Application Programming Interfaces (APIs), and other emerging technologies, to enhance revenue cycle functions. The goal is to reduce manual work, improve accuracy, increase productivity, accelerate processing, and enhance the patient and/or employee experience. The position operates under the guidance of the ERC Project Director and the leadership of the Program Manager, in partnership with ERC Leadership and IT Services.

Requirements

Bachelor's degree in a health-care oriented profession, a business-related field, or other disciplines demonstrating analytical or communications abilities.
4+ years of recent healthcare/IT experience.
2+ years of healthcare revenue cycle process improvement and/or automation/AI delivery experience.
Values consistent with UW Medicine's mission.
Experience with Epic, working with Revenue Cycle modules.
Working knowledge of at least one of the following technologies: Robotic Process Automation (RPA), Generative AI (GenAI), Agentic AI, Optical Character Recognition (OCR), Intelligent Document Processing (IDP).
Experience in performing cost versus benefit analysis and return on investment tracking.
Demonstrated experience in facilitating discussions to clarify and document business requirements for a technical solution.
Familiarity with process optimization approaches such as Lean, Six Sigma, and/or Business Process Reengineering (BPR).
Experience with UAT and Go-Live/Hypercare support.
Above average proficiency in Microsoft Office applications, especially Excel, Word, and Visio.
An equivalent combination of education and experience may substitute for stated requirements.

Responsibilities

Collaborate with ERC leadership to identify automation and AI opportunities to reduce manual work, improve accuracy, increase productivity, accelerate processing, or improve the patient and/or employee experience.
Serve as the primary point of contact for ERC automation/AI requests, reviewing and triaging requests in partnership with ITS Automation Solutions.
Identify opportunities for process re-engineering, optimization, and/or standardization prior to automation.
Lead and facilitate workflow reviews and business requirements analysis for approved automation/AI solutions.
Translate complex Revenue Cycle processes into clear requirements understandable by developers.
Translate business requirements into actionable development specifications.
Facilitate stakeholders' review of solution design/prototyping sessions to ensure alignment with business processes and requirements.
Develop specific solution UAT approach/plan, criteria, and scenarios.
Coordinate Go-Live readiness activities with the Program Manager to deploy solutions.
Maintain program knowledge base with each deployment.