Intelligence Analyst
About The Position
The Falcon Intel Recon Analyst supports cyber threat intelligence customers and helps them realize the value of CrowdStrike’s Intelligence product, with the goal of maximizing customer success and renewals. Analysts manage the Falcon Intel Recon module for multiple customers and serve as an analytic interface between customers and CrowdStrike’s wider intelligence team, enabling effective use of cyber threat intelligence through the Falcon Intel Recon application. The role calls for working knowledge of dark web and threat intelligence, strong customer engagement skills across technical and executive audiences, and the ability to independently manage concurrent workstreams. Analysts address customer needs at all organizational levels, from C-suite executives to security analysts, and help deliver outstanding customer experiences. Travel is minimal to light, approximately 25%.
Requirements
- Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections, and familiarity with the intelligence lifecycle.
- Good written and verbal communication skills in English.
- Working knowledge of cyber threat intelligence terminology, key concepts, and analysis.
- Basic understanding of dark and deep web ecosystems, including actors, forums, and leak sites.
- Adaptability and willingness to learn new technologies.
- Customer-service orientation and willingness to help customers and solve problems.
- Ability to work independently with little direction.
- Ability to present and explain technology to people with less technical knowledge.
- Proven experience using AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.
- Ability to thrive in a fast-paced, high-stress startup environment and create customer solutions with limited resources.
- Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security.
Nice To Haves
- Ability to use AI tools and familiarity with application programming interfaces (APIs) as a delivery method for indicators and intelligence.
- Curiosity about how AI, machine learning, and autonomous agents can enhance dark web analysis, intelligence analysis, and customer outcomes.
Responsibilities
- Manage the Falcon Intel Recon module for multiple customers and maintain ownership of customer relationships.
- Drive high levels of customer satisfaction.
- Triage and escalate noteworthy findings from Falcon Intelligence Recon to the relevant customers.
- Guide customers through Falcon Intelligence Recon findings and provide subject matter expertise.
- Represent customer feedback, feature requests, and satisfaction concerns to the Intelligence and Engineering teams to support product improvements.
- Travel as needed; the posting describes travel as minimal to light (25%).
Benefits
- Market-leading compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees, regardless of level or role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities.
- Vibrant office culture with world-class amenities.
- Health insurance.
- 401(k).
- Paid time off.
- Eligibility for bonuses and equity grants.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
