Integrations Consultant - Americas

Ashby • ,

2d • $165,000 - $224,000 • Remote

About The Position

As the second member of Ashby's Integrations Consulting team within the Customer Success organization, you will lead customer-facing engagements focused on complex technical projects for strategic customers. You will be responsible for defining, managing, and executing technical requirements for customers implementing Ashby with custom-built HCM integrations. This involves advising on integration best practices, technical configurations, and collaborating with customer experts to achieve their goals. You will leverage your knowledge of integrations and the products being integrated to help customers get up and running swiftly with Ashby and achieve their desired business outcomes. This role requires partnership with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross-functional partners. Ideally, this hire would be located in the EST time zone.

Requirements

• Extensive experience managing and executing integrations with Workday, as well as other enterprise-grade HCM solutions like UKG, ADP, Oracle, and SAP SuccessFactors.
• Experience defining work, aligning with stakeholders, communicating project plans, and delivering results in accordance with agreed-upon expectations.
• Ability to keep the team on track to ensure milestones are met.
• Adeptness at understanding customer needs and tailoring implementations to meet their specific requirements.
• Ability to build strong customer relationships by maintaining high levels of engagement and communication.
• Experience in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
• Solid understanding of a complex product (ideally Ashby) and its technical intricacies.
• Technical curiosity and creativity.
• Pride in advising customers on best practices specific to their usage of software to ensure optimal value.
• Proactive approach to addressing thematic customer opportunities and improving processes.
• Ability to think critically to solve problems.
• Effective partnership with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
• Clear communication skills, asking clarifying questions with precision, and distilling complex concepts into simple themes.
• Proven experience managing complex integrations with people technology like Workday or other ERPs, including technical solution design and troubleshooting.
• Ability to listen well and act as the voice of the customer to internal stakeholders.
• Ability to solve complex challenges with innovative, scalable solutions.
• Eagerness to improve processes and workflows to enhance efficiency and efficacy.
• Peers describe you as detail-oriented and technically proficient.
• Pride in internal operations.
• Adeptness at managing multiple simultaneous, multithreaded projects and experience prioritizing based on customer and business needs.
• Data-driven approach, using metrics and analytics to inform decisions and measure success.
• Adaptability to navigate changes in a fast-paced, evolving environment.
• Willingness to be the Workday SME in pre-sales conversations when needed.
• Excitement to coach and help customers grow.

Nice To Haves

• Workday HCM certification.
• Experience managing integrations with tools listed under Integrations on the Ashby Knowledge Base.
• Preference for a remote role.
• Interest in customer-facing roles that require both technical and interpersonal skills.
• Experience in defining ideas and strategies and being responsible for their execution.
• Experience working with a simple product (such as a point solution).
• Preference for building, iterating, and optimizing.
• Experience with a highly differentiated product.
• Experience in small teams with very talented people.
• Strong sense of ownership.
• Principled thinking over experience.
• Thoughtful communication.

Responsibilities

• Defining, managing, and executing technical requirements for strategic customers implementing Ashby with custom-built HCM integrations.
• Advising customers with varying levels of integration sophistication on integration best practices and technical configurations.
• Working with customer internal experts to best achieve their goals.
• Consulting with customers using existing knowledge of integrations and products to integrate with.
• Helping customers get up and running swiftly with Ashby to achieve their desired business outcomes.
• Partnering with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross-functional partners.
• Managing and executing integrations with Workday and other enterprise-grade HCM solutions (UKG, ADP, Oracle, SAP SuccessFactors).
• Defining the work, aligning with stakeholders, communicating the project plan, and delivering results in accordance with agreed-upon expectations.
• Keeping the team on track to ensure milestones are met.
• Understanding customer needs and tailoring implementations to meet their specific requirements.
• Building strong customer relationships through high levels of engagement and communication.
• Acting as the customer's proactive guide and advocate throughout the implementation period.
• Navigating change management processes and helping customers adapt to new systems.
• Advising customers on best practices specific to their software usage for optimal value.
• Proactively addressing thematic customer opportunities and improving processes.
• Effectively partnering with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
• Troubleshooting technical integrations with people technology like Workday or other ERPs.
• Acting as the voice of the customer to internal stakeholders.
• Solving complex challenges with innovative, scalable solutions.
• Improving processes and workflows to enhance efficiency and efficacy.
• Managing multiple simultaneous, multithreaded projects and prioritizing based on customer and business needs.
• Using metrics and analytics to inform decisions and measure success.
• Navigating changes in a fast-paced, evolving environment.
• Acting as the Workday SME in pre-sales conversations when needed.
• Coaching customers and seeing every teaching moment as an opportunity to help them grow.

Benefits

• Competitive compensation.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with more expensive items (like conferences) covered with manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed