Integration Support Specialist

Podium•Lehi, UT

3d•Onsite

About The Position

The Integration Support Specialist is a critical player in a program that is key to Podium's long-term success. Podium brings AI Employees to local businesses that turn every conversation into revenue, trusted by 60,000+ businesses. Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, Podium crossed $100M in AI Agent ARR, scaling 300% year-over-year and deploying 10,000 AI employees. Podium is building what they believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized by Inc. Magazine, OpenAI, and G2. Their growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. The Integration Support Specialist will coordinate the successful setup of direct integrations between Podium and our clients’ systems.

Requirements

2-3 years prior experience setting up software or following technical operating procedures
Experience using API’s, webhooks and FTP’s.
Demonstrated over-achievement managing a large work queue
Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
Constantly invents new and better ways to get tasks done.
Is accountable to others. Projects will be part of a larger client engagement.
Earns the trust of colleagues by always keeping commitments.
Keeps key stakeholders informed on the progress being made in setting up integrations.
Able to identify short-term and long-term issues or concerns related to client’s integrations and adjust projects accordingly.
Focuses on results. What you do has clear purpose and you are not satisfied until you achieve your planned outcomes.

Responsibilities

Coordinate standard and custom integration projects for Podium's clients.
Scope out and plan projects with strategic clients, ensuring that they are set up for long-term success and scalability.
Configure API settings and manage a work queue alongside Customer Success Account Managers (AMs/CSMs).
Support strategic clients and Account Managers (AMs/CSMs), as the integrations completed are key components in the overall success plan for the clients they manage.
Solve integration issues, including technical and process issues that may arise during the initial integration or as dependent platforms change.
Serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations and automations offered.
Maintain high-quality documentation of client integrations, and update existing client workbooks/SOPs when needed.
Explain technical documentation, such as the Developer API Portal, to strategic clients that comprise both non-technical and technical audiences.