Integration Specialist - Municipal Metering

FERGUSON

2d • $3,375 - $7,334 • Remote

About The Position

Ferguson is seeking an Integration Specialist to provide high-quality technical support for municipal metering systems while assisting with system integrations and deployments. This role is primarily support-focused, ensuring customers receive timely, effective troubleshooting and guidance, while also supporting project implementation efforts. The candidate must reside in Florida. This is a remote role with approximately 15% travel (3 days per month); the remaining time is remote. Travel will primarily be within the assigned region, with occasional overnight stays.

Requirements

• Experience in a customer service or technical support environment required
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities and ticket volume
• Professional, patient, and effective in resolving complex issues
• Ability to develop and deliver presentations to groups
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.)
• Willingness and ability to travel as needed

Nice To Haves

• Bachelor’s Degree preferred, but not required
• Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred
• Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred

Responsibilities

• Serve as a primary technical support resource for customers utilizing Neptune systems nationwide
• Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems
• Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication
• Document customer interactions, troubleshooting steps, and resolutions within the support system
• Collaborate with internal teams (Support, Sales, and Project Management) to address customer needs and escalate issues when necessary
• Assist with system integrations and support implementation efforts for municipal customers
• Deliver training to customers and internal teams on system operation and troubleshooting
• Provide technical product support to field technicians, customers, and vendors

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree