Integration Specialist

WEI•Salem, NH

1d•Onsite

About The Position

Integration Specialist Overview: WEI is a service and solution technology provider that focuses on building quality relationships with clients. Our sales and engineering teams work closely with our clients to optimize their environments and work efficiently by using cutting-edge technologies and best practices. Our clients benefit from our technical talents, value-added services, demonstration labs, knowledge transfer center, integration/testing labs, proof of concept labs and commitment to quality. From solution design through implementation, our sales and technical team will remain focused on providing unwavering support throughout the project. WEI is your strategic IT partner delivering custom, innovative business technology solutions that deliver real business outcomes. The Integration Specialist position is vital to the overall success of WEI and its customers. You will be part of our hands-on team configuring servers, switches, appliances, network components, on-site installations in the Integration Lab and at client locations.

Requirements

Strong time management skills and the ability to prioritize work.
Exquisite attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues.
Ability to plan and arrange activities.
Excellent interpersonal communication skills
Excellent written and verbal communication skills
Ability to maintain confidential and highly sensitive information.
Ability to work in a team environment.
Ability to multi-task
Ability to manage conflict.
Capacity to work effectively under pressure.
Analytical thinking
Establish productive working relationships at multiple levels within the organization.

Nice To Haves

Ideally, a candidate should also have a bachelor's degree or further certification in a computer science-related field.
IT certifications such as CompTIA A+ is preferred.

Responsibilities

Perform customer system builds.
Custom configure out of the box servers.
Installation of additional hardware and update firmware
RAID/BIOS/UEFI/OOB/OS configurations
Rack, cable and label servers and other related components in the Integration Lab and at client locations
Respond to, triage, and resolve tech support requests.
Perform OS installations with documentation.
Test and verify hardware and support peripherals to ensure that they meet specifications and requirements by collecting and recording data.
Participate in the on-call rotation schedule; be available for after hours and weekends.
Respond to non-urgent support calls within 4 hours and urgent support calls within 15 minutes.
Ability to travel with overnight stay.
Update knowledge and skills to keep up with rapid advancements in computer technology.
Maintain positive attitude when in the presence of customers and co-workers.
Work independently