Integration Manager

HubBox • Atlanta, GA

6d • Hybrid

About The Position

HubBox is seeking a dynamic and technically-minded Integrations Manager to join our growing team. This pivotal role is at the heart of our client onboarding process, responsible for seamlessly integrating new clients onto our platform. You will be a project manager, a technical consultant, and a client advocate all in one, owning the client relationship from contract-signing through to a successful go-live. You will work directly with our clients' technical and business teams, our internal engineering team, and a variety of ecommerce platforms to ensure a swift, successful, and positive launch experience.

About HubBox
HubBox’s award-winning ‘pickup at checkout’ software makes it easy for any retailer to offer local pickup at their online checkout.

Trusted by 1,500+ global brands, including Macy’s, Gap, and Selfridges, HubBox cuts shipping costs and boosts cart conversions for retailers, while providing the flexible, convenient delivery option that 70% of shoppers want.
As a strategic tech partner to leading carriers like UPS, DPD, DHL, and Royal Mail, HubBox quickly and reliably increases OOH network volume – adding millions of extra packages every year to drive long-term, sustainable growth.

Requirements

• You will have worked in a similar role within SaaS / ecommerce/ tech company where you can demonstrate the skills needed for this role.
• Experience in running on-boarding processes for clients where you have explained technical terms simply, handled clients question
• Be that person between tech teams and clients
• Technically confident and quick to learn new software and platforms.
• Excellent communicator, confident problem-solver, and highly organised with a sharp eye for detail and the ability to juggle multiple tasks.

Responsibilities

• Lead and project manage the end-to-end onboarding process for new clients, setting clear timelines, managing expectations, and ensuring all milestones are met to get clients live as quickly as possible.
• Perform hands-on technical configuration and setup tasks within the HubBox platform to prepare client accounts for go-live, ensuring all settings meet their specific business requirements.
• Work proficiently with major ecommerce platforms, including Shopify, Magento, Salesforce Commerce Cloud, WooCommerce, BigCommerce, and others, to configure and troubleshoot integrations.
• Act as the primary point of contact for clients throughout the integration phase, leading support calls, answering semi-technical queries, and providing expert guidance to ensure a smooth launch.
• Triage, diagnose, and resolve technical issues where possible. For more complex challenges, you will escalate them to the core engineering team, managing the communication loop with the client until a resolution is found.
• Collaborate closely with the Product and Tech teams, translating client feedback and integration challenges into actionable bug reports and feature requests that enhance our product and improve the onboarding experience.
• Support the Quality Assurance (QA) process by testing new product features, bug fixes, and platform updates, particularly those that impact the integration workflow and client setup.
• Develop and maintain clear, comprehensive documentation—including setup guides and best practice articles—for both internal teams and clients to streamline future integrations.
• Continuously identify and implement improvements to the onboarding process to enhance efficiency, reduce time-to-live, and boost client satisfaction.

Benefits

• 25 days paid time off (PTO) per calendar year plus 8 public holidays - and you then get an extra day for every year you work at HubBox up to 30 days
• Healthcare through United Healthcare (with optional adult vision and dental coverage)
• Retirement plan via Guideline (note: HubBox doesn’t currently contribute, but the plan is there if you’d like to enrol)
• Enhanced Paid Parental Leave
• Work Outside the Office (WOO) for up to 2 weeks a year
• A great space to work – our Midtown office in Pershing Point Plaza includes paid parking and an onsite gym

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed