Integration Manager

Kardex•Cincinnati, OH

3d•Hybrid

About The Position

The Integration Manager is responsible for ensuring Kardex Solutions projects transition successfully from implementation into stable customer operations with the lowest possible level of post-go-live support issues. This role serves as the operational bridge between Project Management, Solution Engineering, Software, Controls, Commissioning, Customer Support, and the customer’s operational and IT teams. The Integration Manager becomes actively involved before system go-live and remains engaged through the early operational life of the solution, with particular focus on the first six months after deployment. The primary objective of the role is to ensure that systems are not simply technically complete, but are operationally ready, properly integrated, fully documented, effectively handed over, and capable of being supported efficiently after launch. The Integration Manager will help identify implementation risks before go-live, coordinate system-level validation, ensure support teams understand the deployed solution, and drive rapid resolution of recurring issues during the stabilization period.

Requirements

7+ years of experience in warehouse automation, systems integration, industrial automation, software integration, project delivery, commissioning, or technical support.
Experience supporting complex automated systems after deployment.
Strong understanding of integrated material handling systems.
Experience troubleshooting issues that cross multiple technical disciplines.
Ability to understand system architecture and data flow.
Strong customer-facing communication skills.
Demonstrated ability to coordinate technical teams during critical project periods.
Strong organizational and issue-management skills.
Understanding of system architecture.
Understanding of warehouse material flow.
Understanding of controls architecture.
Understanding of PLC systems.
Understanding of industrial communications.
Understanding of software interfaces.
Understanding of host-system integration.
Understanding of WMS/WCS/WES architecture.
Understanding of transaction flows.
Understanding of network dependencies.
Understanding of exception handling.
Understanding of troubleshooting methodology.
Understanding of system availability.
Understanding of root-cause analysis.
Understanding of commissioning processes.
Understanding of acceptance testing.
Possess enough technical knowledge to connect issues across disciplines and drive the appropriate teams toward resolution.
Highly accountable.
Detail oriented.
Process driven.
Technically credible.
Calm under pressure.
Comfortable working directly with customers.
Able to coordinate multiple technical disciplines.
Strong at identifying risks before they become issues.
Persistent in driving problems to permanent resolution.
Effective at communicating complex problems clearly.
Comfortable challenging teams when required.
Focused on continuous improvement rather than assigning blame.

Nice To Haves

Experience with AutoStore.
Experience with Conveyor systems.
Experience with Sortation.
Experience with AS/RS.
Experience with Goods-to-person systems.
Experience with AMRs / AGVs.
Experience with PLC controls.
Experience with Industrial networks.
Experience with WMS.
Experience with WCS.
Experience with WES.
Experience with ERP integration.
Experience with Warehouse software.
Experience with SQL or system log analysis.
Experience with API or message-based integrations.
Experience with Material handling systems integration.
Experience with large, multi-technology automation projects.

Responsibilities

Lead a structured deployment-readiness process before customer go-live.
Confirm that the complete integrated solution is prepared for operational use, including mechanical systems, controls, AutoStore, conveyor, peripheral equipment, software, WMS/WCS/WES interfaces, host integrations, network infrastructure, user access, operational workflows, and support documentation.
Ensure outstanding technical, operational, and integration risks are clearly identified before launch.
Establish and maintain a formal Go-Live Readiness Checklist for each assigned project.
Identify unresolved issues that could create operational disruption after go-live and drive ownership and closure before the system enters production.
Coordinate system-level integration across all technology components included within the Kardex Solutions scope.
Ensure that interfaces between systems are properly defined, tested, documented, and understood by the teams responsible for ongoing support.
Coordinate and support structured testing prior to production launch, including interface testing, end-to-end transaction testing, order lifecycle testing, inventory transactions, replenishment workflows, picking workflows, packing workflows, exception handling, equipment fault recovery, communication interruptions, host-system interruptions, recovery procedures, peak throughput testing, stress testing, and user acceptance testing.
Ensure testing represents realistic customer operating conditions, rather than isolated equipment functionality.
Maintain clear documentation of test results, open issues, responsibilities, and corrective actions.
Work with the customer and internal teams to ensure the operation is prepared to successfully use the system.
Validate that standard operating procedures are established, operators are trained, supervisors are trained, maintenance teams are trained, customer IT teams understand integration dependencies, exception processes are defined, escalation procedures are documented, spare parts requirements are established, system monitoring is operational, and support contacts are clearly defined.
Ensure the customer understands how to operate the solution during both normal and abnormal conditions.
Own the transition of the deployed system from the project organization to the Kardex Solutions support organization.
Ensure the support team receives complete and accurate system information before taking operational responsibility.
Conduct a formal Project-to-Support Handoff Review before the system enters steady-state support.
Coordinate Kardex Solutions resources during system launch and the initial production period.
Ensure critical issues are quickly assigned to the correct resource and are not delayed because ownership is unclear.
Support structured daily or weekly go-live reviews depending on the complexity and maturity of the deployment.
Maintain oversight of project performance during the first six months following go-live.
Monitor support ticket volume, repeat issues, system availability, equipment faults, software incidents, interface failures, operational exceptions, customer escalation volume, response time, and resolution time.
Identify trends rather than treating each support ticket as an isolated event.
Drive root-cause investigations for recurring or high-impact issues.
Ensure permanent corrective actions are implemented rather than relying on temporary workarounds.
Lead or coordinate structured root-cause analysis for significant or recurring deployment issues.
Identify whether issues originated from solution design, engineering, software, controls, configuration, installation, commissioning, training, operational procedures, customer infrastructure, or third-party systems.
Ensure lessons learned are documented and incorporated into future projects.
Conduct a formal lessons-learned review approximately 90–180 days after go-live.
Capture findings related to design assumptions, integration requirements, software configuration, commissioning, testing, training, customer readiness, support documentation, third-party dependencies, and operational performance.
Work with Engineering, Product Management, Project Management, and Service to convert recurring lessons into standardized improvements.
Serve as a trusted technical and operational resource during the transition from project implementation to stable operations.
Communicate clearly with customer stakeholders regarding system status, open issues, root causes, corrective actions, operational risks, resolution timelines, and support responsibilities.
Maintain appropriate urgency while ensuring customer expectations remain realistic and aligned with contractual responsibilities.
Work closely with Project Management, Solution Engineering, Mechanical Engineering, Electrical Engineering, Controls Engineering, Software Engineering, Commissioning, Customer Support, Field Service, Product Management, Sales, Customer IT, Customer Operations, and Third-party suppliers.
Provide a single system-level perspective across teams that may otherwise be focused on individual components.