Integration Engineer

Impact.com•Columbus, OH

2h•$65,000 - $115,000•Hybrid

About The Position

As an Integration Engineer, you will be responsible for learning impact.com’s technology and assisting with proposing and implementing technical solutions for our clients on the company’s SaaS platform. Working alongside the Onboarding, Client Success, and other internal teams, you will interact with clients (business and technology), answering questions about the integration process, best practices, and impact.com’s technology, with the goal of getting clients live with their implementations in a timely manner.

Requirements

Self-starter with a focus on creating and/or refining operational processes
Excellent verbal & written communication in English
Ability to pair technical expertise with a considerate, customer-centric communication style that maintains a strong interpersonal presence. This style is calm, constructive, and solution-oriented—while showing patience, empathy, and professionalism when supporting stakeholders of varying technical expertise.
A proven track record of delivering significant value through the hands-on application of AI to real-world challenges and opportunities, grounded in a sophisticated understanding of its core principles.
Voracious learner who is willing to be out of their comfort zone
Natural curiosity leading to a deep understanding of the client’s challenges
Passion for solving customer issues in a fast paced environment
Phenomenal problem-solving & troubleshooting skills
Foundational knowledge and some practical experience in utilizing web technologies including but not limited to HTML, JavaScript, SQL and REST APIs
Good understanding of the process and challenges involved in the design and implementation of client solutions on SaaS platforms
Bachelor’s degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
0-6+ years working in a tech-focused role at a digital marketing or technology focused company. Familiarity of affiliate and/or digital marketing industry preferred

Nice To Haves

Familiarity of affiliate and/or digital marketing industry preferred

Responsibilities

Stay current with impact.com’s platform capabilities, product enhancements, and relevant industry trends.
Support the design and integration of technical solutions for new and existing clients.
Lead technical discovery and solution discussions to understand client requirements and propose optimal solutions based on client objectives.
Contribute to the creation and maintenance of technical integration documentation.
Partner closely with the Onboarding team to deliver a seamless, efficient, and high-quality onboarding experience for clients.
Troubleshoot and resolve technical issues encountered during the client onboarding process.

Benefits

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts
401(k)
Responsible PTO policy
Mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
Monthly gym reimbursement policy
Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Free Coursera subscription
PXA courses
26 weeks of fully paid leave for the primary caregiver
13 weeks fully paid leave for the secondary caregiver
Technology stipend to help you set up your home office
Monthly allowance to cover your internet expenses.