Integration Engineer

Oriient•Bentonville, AR

About The Position

Oriient is seeking a hands-on developer who enjoys working directly with customers to serve as the technical owner of integrations with its US customers, with a focus on a major customer. The role works daily with customer developers and managers to explain Oriient’s indoor location SDK and help build indoor navigation experiences. It supports customer development processes, develops a deep understanding of customer needs and use cases, and serves as a bridge between customers and Oriient’s teams. This is a technical role, not a pre-sales role; approximately half the time is spent working directly with customers and the remainder with R&D teams.

Requirements

Hands-on development experience, preferably in mobile development with iOS and/or Android.
Debugging and analytical skills, including comfort reading logs and stack traces and identifying root causes.
Ability to interpret data and make data-driven decisions to improve the product.
Ability to clearly explain technical topics to engineers and non-technical stakeholders and support customers through complex integrations.
Experience writing detailed integration guides and documentation.
Fluent spoken and written English.
Ability to work collaboratively, take initiative, and build strong, productive relationships.

Nice To Haves

Customer-facing experience.
A bachelor’s degree in Computer Science, Engineering, or a related field.
Experience with mobile SDK or API products.
Familiarity with BLE, Wi-Fi, or sensor-based technologies.
Familiarity with BI and analytics tools.
Experience working with enterprise customers.

Responsibilities

Explain how Oriient’s iOS and Android mobile SDK works, including architecture, lifecycle, permissions, and sensors for developers, and its technology and value at a high level for managers and executives.
Act as the primary technical contact for US customers.
Analyze SDK and app logs to identify root causes of integration and positioning issues and distinguish customer app bugs from SDK issues.
Review customer code and help customers architect apps and flows to make effective use of Oriient technologies.
Write working example code and sample apps for customer developers.
Create integration guides and documentation based on real customer scenarios.
Work with R&D teams, mainly mobile, to report bugs with clear reproduction details, relay customer feedback and requests, and incorporate new capabilities and fixes into customer integrations.
Coordinate with engineering, marketing, sales, and customer success teams to support alignment and successful product launches.
Train and support internal teams and customers to drive product adoption.
Join customer meetings, be available onsite approximately [X] days per month, and stay familiar with customer roadmaps, plans, needs, opportunities, and pain points.