Integration Engineer II

Impact.com•Columbus, OH

1d•$100,000 - $115,000

About The Position

As an Implementation Engineer II, you will be responsible for learning impact.com’s technology and assisting with proposing and implementing technical solutions for our clients on the company’s SaaS platform. Working alongside the Onboarding, Client Success, and other internal teams, you will interact with clients (business and technology), answering questions about the integration process, best practices, and impact.com’s technology, with the goal of getting clients live with their implementations in a timely manner.

Requirements

Self-starter with a focus on creating and/or refining operational processes
Voracious learner who is willing to be out of their comfort zone
Natural curiosity leading to a deep understanding of the client’s challenges
Passion for solving customer issues in a fast paced environment
Phenomenal problem-solving & troubleshooting skills
Excellent verbal & written communication in English, including the ability to communicate complex technical information to a non-technical audience
Solid foundational knowledge and hands-on practical experience in utilizing web technologies including but not limited to HTML, JavaScript, SQL and REST APIs
Shadow senior resources on increasingly complex integrations, and seek assistance for medium to complex rescoping requests
Practical experience in the design and implementation of client solutions on SaaS platforms, preferably in digital marketing domain
Bachelor’s degree in Computer Science, Engineering, Science, Maths, related Science or Commerce discipline or equivalent experience
Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
2-4 years working in a tech-focused role at a digital marketing or technology focused company.

Nice To Haves

Familiarity of affiliate and/or digital marketing industry preferred.

Responsibilities

Keep up-to-date with impact.com’s technology and industry updates
Design solutions & drive technical implementation of new and existing impact.com clients
Lead technical conversations to scope and propose the best solution based on the clients’ business needs
Develop and contribute to the platform’s technical integration documentation
Work hand-in-hand with our Onboarding team to provide customers with a best-in-class, streamlined onboarding experience
Support Sales and Pre-Sales teams as a product specialist and technical resource for complex deals and general knowledge sharing
Troubleshoot client issues as encountered during the onboarding process

Benefits

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

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