Integration - Computer Configuration & Setup Technician

Pomeroy•Hebron, KY

13d•Onsite

About The Position

Perform configuration, test and inspection of basic end-user microcomputer systems, mobile devices, printers, servers, storage devices, networking equipment, POS, MPOS and related IT products. Limited Quality Assurance (QA) tasks may be performed at this level.

Requirements

Minimum High school diploma or equivalent
1-2 years of experience preferable
Positive attitude
Ability to juggle shifting priorities in a fast-paced environment
Strong familiarity with standard IT equipment including, pc's, laptops, print devices, servers, storage, mobile and networking devices.
Strong familiarity with standard image deployment tools and image deployment methodologies
Excellent communication skills required, both written and oral
Read, write and speak English
Strong MS Office knowledge, skills, and abilities
Strong customer service skills
Ability to stand for the majority of an 8-hour work shift
Effectively use written and oral communication skills
Read and interpret data, information and documents
Analyze and solve problems
Use math and mathematical reasoning
Learn and apply new skills and information
Perform highly detailed work on multiple, concurrent tasks
Interact with Pomeroy employees, Clients and Vendors
Maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

Nice To Haves

College degree in an IT field of study a plus
CompTIA A+ certification a plus
Additional certifications in these areas are a plus, namely Cisco
Previous Point-of-Sale (POS) experience would be beneficial
Project coordination and Project Management skills would be beneficial
Oracle EBS knowledge a plus

Responsibilities

Responsible for accurate and timely completion of orders
Verify part numbers and quantity of parts per order
Must be able to follow work instructions and order remarks
Responsible for creation of accurate quality documents for each configured device
Ensure proper handling of ESD sensitive products
Create labels for all assigned work (order #, part #, etc.)
Install hardware, software, perform BIOS updates, and asset tagging of basic end-user microcomputer systems, mobile devices, printers, servers, storage devices, POS, MPOS and other technologies
Apply, upgrade, and downgrade IOS on networking equipment including switches, routers, AP’s, WAAS devices and various other wireless networking devices. Ability to perform basic command line functions on these devices.
Responsible for basic troubleshooting of problem devices
Perform maintenance and basic up-keep of the Integration area
Keep abreast of new products through independent training and study
Perform specific departmental tasks/duties as assigned
Assist other employees and departments when work is current
Must be able to work independently with job tasks and be self-motivated