Integration Analyst - IntelliScript (Remote)

Milliman•Brookfield, WI

1d•Remote

About The Position

Milliman IntelliScript is seeking a skilled and detail-oriented Technical Integration Analyst to join their team. The ideal candidate will be responsible for testing and implementing EHR and Payer connections, with a strong focus on reading and interpreting EHR vendor documentation. The Integration Analyst will play a crucial role in ensuring seamless data integrations by testing, troubleshooting, and guiding integrations to successful completion. In addition, this role will support and maintain existing integrations to help ensure they continue functioning properly, including monitoring integration performance, troubleshooting issues, coordinating with internal teams and external vendors, and helping resolve data flow or connectivity problems as they arise. This is an exciting opportunity for a proactive and technically adept professional with a passion for ensuring seamless data integrations to contribute to the successful implementation and ongoing reliability of innovative solutions that drive the business forward.

Requirements

2+ years of relevant experience
Strong ability to read and understand API integration documentation (EHR and Payer)
Excellent troubleshooting skills with a keen eye for detail
Strong communication and collaboration skills to work effectively with cross-functional teams
Ability to manage multiple projects and prioritize tasks in a fast-paced environment
Proactive and positive approach to solving problems and correcting issues
Facilitation of collaboration among team members
Communicates information clearly, ranging from straightforward to detailed, and produces written communications that are well-structured and have minimal errors
Eager to learn and grow, actively seeks out learning opportunities and feedback to enhance professional development
Demonstrates adaptability to new ideas and effectively integrates new knowledge and skills into daily tasks
Can identify and analyze basic problems, demonstrating a willingness to learn and apply analytical thinking skills while participating in problem-solving tasks focused on understanding and interpreting available information
Regularly evaluates and adjusts risk-taking strategies to improve outcomes, confidently contributing to the team's or organization's overall efficiency and productivity
Identifies and suggests areas for improvement, assists in implementing changes, and monitors results with moderate supervision.
Can make routine and moderate decisions, considering available information, potential consequences, and organizational goals
Love to learn, take every opportunity you’re given to develop knowledge and skills
Detail oriented with excellent verbal and written communication skills
Take ownership for own performance and project maturity and professionalism

Nice To Haves

Continued education and/or advanced degree(s)
Experience with healthcare data standards (e.g. HL7, FHIR)
Experience with data integration, EHR systems, and regulatory compliance
Experience in environments subject to HIPAA and/or PCI regulations
Experience in software-as-a-service, actuarial science, and/or insurance underwriting industry

Responsibilities

Analyze and interpret vendor API documentation and technical requirements.
Configure, test, and validate integrations using tools such as Postman and API testing frameworks.
Support onboarding of new EHR, payer, and partner integrations.
Configure authentication, security credentials, client IDs, certificates, OAuth workflows, and related integration components.
Monitor and maintain existing integrations to ensure continued reliability and performance.
Assess and implement changes resulting from vendor API updates, new capabilities, and security requirements.
Assist with regression testing and production validation activities.
Investigate endpoint health issues and proactively identify integration failures.
Resolve Tier 2 and Tier 3 support escalations.
Troubleshoot production issues involving APIs, data feeds, authentication, and connectivity.
Partner with engineering, support, and product teams to resolve customer-impacting issues.
Execute and validate directory data loads.
Support data updates, corrections, and operational maintenance activities.
Ensure data quality and successful delivery of required datasets.
Review and prioritize incoming integration-related requests.
Coordinate ticket movement through support and operational workflows.
Ensure accurate documentation and timely issue escalation.
Communicate technical findings and status updates to internal and external stakeholders.
Coordinate troubleshooting activities with customers, vendors, and implementation partners.
Participate in customer-facing support discussions when technical expertise is required.
Maintain Jira tickets and operational documentation.
Develop repeatable procedures, technical runbooks, and troubleshooting guides.
Identify opportunities to improve support processes and operational efficiency.
Provide input into future integration strategy and roadmap planning.

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – 11 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman