Integration Analyst - BPO

WEXWEXUS•Remote, OH

3d•$21 - $29

About The Position

The Integration Analyst BPO is responsible for the successful setup of client data integrations for WEX new and existing clients. The Integration Analyst BPO simultaneously manages multiple clients and/or partner data integrations serving as the data integration project owner, vendor/client contact, file builder and tester while ensuring high levels of customer service throughout the process.

Requirements

Proficiency with Google Workspace
Strong presentation and organizational skills.
Proven experience managing client-facing projects.
Strong interpersonal skills and ability to connect with a diverse customer and employee population
Self-driven, motivated, and must have the ability to manage a fast-paced, result-orientated environment
Exceptional communication and time management skills.
Strong attention to detail, problem-solving skills, and multi-tasking capabilities.
A team player with high energy
Demonstrated capacity to prioritize tasks and manage multiple responsibilities effectively.
Consistently achieve Service Level Agreements (SLAs) at every stage of the integration process.

Nice To Haves

Bachelor’s Degree preferred or equivalent Industry experience
1-2 years’ experience in customer service, partner management, account management, file integrations, or relevant experience.
Project management experience is a plus

Responsibilities

Manage the data integration build and testing process between all internal and external parties
Communicate and educate client and vendor contacts on WEX partner's data integration approach, including testing practices, processing timelines, error reporting, insurance carrier integrations and software functionality
Provide consistent updates to the client, vendor, and appropriate internal contacts on the status of all file builds throughout the integration project
Utilize and promote standard layouts supported by COBRA systems to ensure data security and integrity
Develop solutions that contribute to a seamless data integration experience
Communicate timelines and provide conference call recap emails to all stakeholders
Review and evaluate existing client data specifications to ensure that the most integrated solution is offered
Develop and execute a conversion plan when necessary
Drive the data integration process in conjunction with the appropriate internal contact(s) to make sure the integration project is completed in a timely fashion
Educate clients on file requirements and how to successfully submit data to WEX partners
Record and save all documentation related to the integration project according to team processes
Build and maintain positive relationships with partners, carriers, vendors, clients, and internal teams
Evaluate and report with your Senior Team Lead the clients, partner, carrier, and/or vendor satisfaction with the integration process
Escalate all file integration roadblocks to your Senior Team Lead and the appropriate internal contact(s) in a timely manner to keep the file integration work moving
Maintain high levels of quality in all aspects of your work
Respond to and complete all tasks within the listed expectations of the team
Mentor and assist in the technical development and training of your peers
Seek development opportunities to grow technical knowledge and skills
Provide feedback and recommendations to management to improve WEX partner's file integrations and associated processes
Provide support to the partner sales teams
Serve as a subject matter expert to other teams
Assist with questions, research or review files for potential clients
Send integration specifications (upon request) to potential new clients
Track and coordinate integrations for clients
Attend and schedule conference calls to discuss the integration process
Track and follow-up to ensure test data is received within the appropriate timelines, keeping all parties updated on the progress
Collaborate with other departments to ensure a positive customer experience
Create efficiencies and improve processes for clients, partners and third-party vendors
Assist with creating special processes for integrations through working with other departments (if necessary)
Continuous improvement approach to work.
Communicate changes needed to processes
Engage in continuous learning and sharing of knowledge with team members
All other duties as assigned, including but not limited to the manual importing of files and handling of file error communications
Maintain policy according to HIPAA