Integrated Systems Service Technician

VSC Fire & Security•Raleigh, NC

17h•$24 - $34•Onsite

About The Position

VSC Fire & Security in Raleigh, North Carolina is seeking candidates for the position of Integrated Systems Service Technician. This role provides safe and efficient service on multiple integrated systems, resolves technical issues, and offers solutions to unresolved problems. The technician needs strong technical knowledge, effective communication skills to understand and solve problems, and a customer-oriented approach to handle difficult customers. Integrated Systems may include Fire Alarm, Intrusion Detection, Access Control, CCTV, IP Cameras, Networking Infrastructure, Telecom, BDA (Bi-Directional Antenna systems), DAS (Distributed Antenna Systems), Audio/Video, Nurse Call, Area of Refuge, Intercom, and systems from manufacturers like Crestron, Extron, Honeywell, Notifier, Gamewell FCI, Silent Knight, Fire Lite, Siemens, AutoCall/JCI, or RATH.

Requirements

Three to five years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
Ability to maintain productivity in the field, set goals, and meet service schedule.
Competent in reading plans, documents, meters, and to discern colors for safety signage.
Ability to follow written and verbal instructions.
Exceptional attention to detail and communication skills.
Eagerness for professional development and growth.
Ability to pass various background checks.
Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.

Nice To Haves

NICET II or III in FAS along with I or II in ITFAS
Avigilon Cert
other manufacturers certifications

Responsibilities

Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
Troubleshoot system malfunctions and false alarms.
Program multiple types of systems and test for proper operation.
Consults with client on system issues; provides recommendations for repair.
Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
Runs wiring and circuits, installs hardware, and attaches electrical wires.
Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
Replaces malfunctioning hardware when necessary.
Ensures systems comply with NEC and NFPA fire codes.
Explains and demonstrates system function and operation to end users.
Performs other related duties as required.
Be on call as required.
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Provide support for form development and maintenance of inspection forms.
Tech savvy with working knowledge of office automation products, databases, and remote control.
Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.