Integrated Services Coordinator - BHS

Milwaukee County•Milwaukee, WI

21h•$79,269 - $118,914

About The Position

Milwaukee County is seeking an Integrated Services Coordinator for its Behavioral Health Services department. This role will oversee a designated portion of the Community Access to Recovery Services (CARS) provider network, focusing on substance use programming. The coordinator will assist with access, quality, intake, and referrals, research and develop programs for individuals with co-occurring disorders, facilitate operations meetings with providers, and manage contracted services. Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community and provides a competitive benefit package.

Requirements

Current resident of Wisconsin.
Possession of a valid Wisconsin Driver’s License, able to be maintained throughout employment.
Possession of a bachelor’s degree or higher in Psychology, Social Work, Nursing, or Human Services.
At least three (3) years of experience in Psychology, Social Work, Nursing or Human Services.
At least 1 year of supervisory experience in Behavioral health program oversight.
Willing and able to travel up to 25% of the time in this role.

Responsibilities

Assist with recruitment and contracting of providers for CARS substance use programs.
Serve as the primary point of contact for network of providers.
Facilitate operations meetings with provider agencies.
Onboard and provide Technical Assistance to agencies as needed.
Conduct audits and program evaluation, ensure adherence to grant and statutory expectations, and participate in quality oversight of contracted agencies.
Promote and implement continuous quality improvement projects for the CARS substance use network as needed.
Work with CARS team to research, develop and implement evidence-based practices for individuals living with substance use issues or co-occurring disorders.
Implement mechanisms of measuring customer satisfaction routinely and reviewing with contract agencies, identifying and addressing opportunities for improvement.
Conduct outreach to promote program enrollment, offer presentations to interested stakeholders, and maintain positive working relationships with key contacts both locally and at the State of Wisconsin.
Maintain and update policies and procedures for CARS substance use network.
Develop new policies and procedures as needed to ensure a well-run and high-quality system of care.
In collaboration with the Integrated Services Manager, provide support to the CARS SUD team to ensure that authorizations, audits, and provider support are attended to in a timely and accurate fashion.