Integrated Property Management Support Associate

Expedia Group•Austin, TX

7d•$46,500 - $74,500•Hybrid

About The Position

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability. At Expedia Group, we are passionate about transforming the travel experience for our partners and customers. As an Integrated Property Management (IPM) Support Associate, you will play a critical role in supporting partners who use integrated software solutions to manage their accounts. Your mission is to ensure these partners receive exceptional service, enabling them to fully leverage our tools and platforms to grow their businesses.

Requirements

2+ years of experience in customer support, B2B account management, or technical support, preferably in a travel or technology environment.
Proficient verbal and written communication skills with the ability to build rapport and explain complex concepts clearly.
High attention to detail and the ability to interpret data to provide actionable recommendations.
Demonstrated ability to remain composed under pressure and empathize with partner concerns.
Proven track record of building effective relationships with internal and external stakeholders.

Nice To Haves

Proficiency in CRM systems; familiarity with HTML/XML and software integration tools.
Growth mindset with a willingness to embrace feedback and adapt to change.
Experience working both collaboratively and autonomously in a fast-paced, dynamic environment with evolving tools and processes.

Responsibilities

Provide high-quality support to IPM partners through inbound and outbound phone, email, and chat channels.
Serve as the primary point of contact for strategic and enterprise-level partners, cultivating strong, trust-based relationships.
Deliver personalized, high-touch service by understanding each partner's unique needs and challenges.
Develop deep expertise in Expedia Group's products and services to offer tailored guidance and solutions.
Gather and analyze partner feedback to identify pain points and contribute to product and service improvements.
Troubleshoot and resolve tier-1 technical and tool-related issues; escalate complex tier-2 issues while maintaining ownership of communication.
Collaborate with internal teams to ensure timely resolution and partner satisfaction.
Share insights and feedback with leadership to drive innovation and reduce customer effort.
Support marketplace integrity by identifying potential violations and educating partners on best practices.
Assist leadership with ad hoc projects and initiatives based on business needs.