Integrated Health Coach – Bronx, NY
About The Position
Vanna Health is transforming community-based behavioral health by strengthening the ecosystem of support around individuals living with serious mental illness. We believe that belonging, stability, and human connection are foundational to recovery and long-term wellbeing. Our model integrates value-based payment structures, modern technology, and deep partnerships across behavioral health, primary care, hospitals, payers, clubhouses, and community-based organizations. In communities where resources are limited, Vanna deploys highly trained coaches and care managers to ensure members receive consistent, high-quality support. Founded in 2021, Vanna Health is led by mission-driven entrepreneurs committed to culturally competent care for all individuals regardless of race, ethnicity, religion, sexual orientation, or gender identity. With modern tools, robust development pathways, and a culture grounded in diversity, equity, inclusion, and belonging, we are redefining what it means to work in community health. Vanna is seeking Integrated Health Coaches with a deep passion for supporting individuals with behavioral health challenges as they build fulfilling, connected lives within their communities. Coaches are responsible for locating and engaging members, building trusting relationships, and providing exceptional coaching, advocacy, and support throughout their recovery journey. This partnership begins with understanding each member’s personal goals and connecting them to the right resources to achieve those goals. Coaches play a critical role in both physical and behavioral health coaching, collaborating closely with clinicians and specialists to ensure members receive coordinated, high-quality care. We believe strongly in the power of human-to-human interaction. Coaches meet members where they are within their communities, at their homes, and through phone, text, and email. Your insight and lived experience will be deeply valued as we continue improving the member experience, informed by the voices of our population and the communities that support them.
Requirements
- Minimum of 2 years of experience working directly with individuals living with serious mental illness
- Experience working within NYC communities and boroughs
- Excellent verbal and written communication skills
- Strong organizational and time management skills with the ability to work independently in a remote environment
- Comfortable using technology and learning new software quickly
- Willingness to become proficient in Google Workspace (Gmail, Calendar, Docs), Zoom, Slack, and other required technology platforms
- High school diploma or equivalent
- Driver’s license and willing to use personal vehicle (for Long Island only)
- Ability to commute to Manhattan for day 1 of training (travel cost will be reimbursed in accordance with Vanna’s travel policy)
- Dedicated home office with a private, HIPAA-compliant workspace and reliable high-speed internet for long-term remote work
- Ability to travel throughout the Bronx using public transportation to meet with members in the community
- Ability to spend a significant portion of the workday in the field meeting members, as needed
Nice To Haves
- Bilingual fluency in Spanish
- Certified Peer Specialist Training
- Experience supporting individuals with Substance Use Disorders
- Previous success working remotely; strong adaptability, organization, and proactive communication
Responsibilities
- Conduct initial outreach to eligible members through phone, virtual, and in-person interactions
- Engage and build trust: Locate and engage members in their communities, establishing strong, collaborative relationships with members and their care teams
- Achieve enrollment goals: Meet daily enrollment and engagement targets to support program growth and member impact
- Support recovery and self-determination: Partner with members to develop, track, and achieve personal recovery goals
- Provide role modeling and encouragement: Serve as a consistent, positive presence throughout each member's recovery journey
- Facilitate wellness and coping strategies: Encourage healthy behaviors and coping strategies that promote physical and behavioral health
- Deliver physical health coaching: Provide physical health coaching in accordance with Vanna training and program guidelines
- Drive continuous improvement: Share feedback with Vanna's technology and operations teams to improve workflows and the member experience
- Maintain accurate and timely documentation while complying with HIPAA, health plan requirements, and Vanna Health policies
Benefits
- Full health, dental, and vision coverage
- 401(k) retirement plan available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
