Integrated Customer Services Specialist

Clear Mountain Bank • Morgantown, WV

6d • Onsite

About The Position

ARE YOU SOMEONE WHO THRIVES ON THE EXCITEMENT OF TECHNOLOGY & CONNECTING WITH PEOPLE? If so, then applying for the Full-Time Integrated Customer Services Specialist position at Clear Mountain Bank will be an exciting opportunity for you! As an Integrated Customer Services Specialist, you will play a vital role in delivering exceptional support to customers through various communication channels. Whether it's assisting customers through LIVE video teller machines, answering phone calls, or responding to emails, you will be at the forefront of providing high-quality service. With your excellent communication skills and knowledge of banking products, you will guide customers through their inquiries, resolve issues, and offer solutions. This position offers a unique opportunity to interact with customers through innovative technology, ensuring their banking needs are met efficiently and effectively.

Requirements

• High School diploma or equivalent required.
• 1 year of banking experience required.
• Must have prior computer experience using Microsoft Office products.
• Must have excellent interpersonal skills.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Work involves extensive personal contact with others and can be of a personal or sensitive nature.

Nice To Haves

• High level of comfort with computers and technology.
• Strong communication and interpersonal skills.
• Team player who enjoys collaborating.
• A desire to create top-notch customer experiences.
• Ability to multitask and prioritize customer inquiries and administrative responsibilities simultaneously.

Responsibilities

• Delivering exceptional support to customers through various communication channels.
• Assisting customers through LIVE video teller machines.
• Answering phone calls.
• Responding to emails.
• Guiding customers through their inquiries.
• Resolving customer issues.
• Offering solutions to customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED