Integrated Customer Services Specialist
About The Position
As an Integrated Customer Services Specialist, you will play a vital role in delivering exceptional support to customers through various communication channels. Whether it's assisting customers through LIVE video teller machines, answering phone calls, or responding to emails, you will be at the forefront of providing high-quality service. With your excellent communication skills and knowledge of banking products, you will guide customers through their inquiries, resolve issues, and offer solutions. This position offers a unique opportunity to interact with customers through innovative technology, ensuring their banking needs are met efficiently and effectively.
Requirements
- High school diploma or equivalent required
- 1 year of banking experience required
- Prior computer experience using Microsoft Office products
- Excellent interpersonal skills
- High level of comfort with computers and technology
- Strong communication and interpersonal skills
- Ability to multitask and prioritize customer inquiries and administrative responsibilities simultaneously
- A significant level of trust and diplomacy is required, in addition to normal courtesy and tact
- Work involves extensive personal contact with others and can be of a personal or sensitive nature
Nice To Haves
- Team player who enjoys collaborating
- A desire to create top-notch customer experiences
Responsibilities
- Assisting customers through LIVE video teller machines
- Answering phone calls
- Responding to emails
- Guiding customers through their inquiries
- Resolving customer issues
- Offering solutions to customer needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
