Integrated Care Specialist (Non-certified MA)

Seven Counties Services•Louisville, KY

8d•Onsite

About The Position

This role focuses on engaging clients to access available services, completing health screenings, and facilitating referrals. The specialist will assist clients in navigating the healthcare system, advocating on their behalf with providers and managed care organizations, and coordinating access to services addressing social determinants of health such as transportation, housing, and community resources. The position also involves developing knowledge of local healthcare providers, documenting client care, providing education on wellness activities, offering support to high-risk clients, and collaborating with clients and their support networks.

Requirements

High school diploma or equivalent is required.
One year of experience in a hospital, physician office, or behavioral care clinic with certification.
Two years of experience in a hospital, physician office, or behavioral care clinic without certification.
Experience in community setting or integrated care environment.
Reliable transportation for frequent travel.

Nice To Haves

Certification as a Medical Assistant is preferred.

Responsibilities

Explain services available and focus on engagement of client to access services.
Completes health screenings, bio-metrics, and facilitates outside referrals as directed by care team.
Participates in team meeting to develop a plan of care to address client needs.
Assists clients in navigating the healthcare environment to ensure access to appropriate care.
Advocates on client’s behalf with healthcare providers and managed care organizations to ensure timely care.
Assists with coordination/access to services that address social determinants of healthcare outcomes: Assist with options for transportation to healthcare appointments, when needed.
Identifies other needs, when necessary, that ensure access to healthcare.
Assists in obtaining access to housing (search for housing, applications, financial assistance, communication with landlord), as necessary, when housing status destabilizes health status and presents a barrier to receiving appropriate healthcare.
Assists with access to other community resources e.g., public assistance and financial benefits.
Develops knowledge base of other healthcare providers in the service area and collaborate, as needed.
Documents tracking for appointments, medication, and other healthcare needs for assigned clients, as needed.
Provides education and support wellness activities such as such as healthy eating, physical activity, and healthy behaviors.
Provides caring contacts to clients estimated to be at high risk for suicide to ensure continuity of care.
Collaborates with client, family/significant others to develop support networks.