Integrated Care Program Director

Community Teamwork•Lowell, MA

1d•Onsite

About The Position

The Integrated Care Program Manager provides leadership and oversight for the development and long-term sustainability of integrated early childhood, behavioral health, and pediatric systems. This role focuses on strengthening cross-sector partnerships, building sustainable service delivery models, supporting workforce development initiatives, and improving coordinated access to care for young children and families. The position plays a key key role in advancing systems change efforts, strengthening community partnerships, and embedding sustainable practices across organizational operations.

Requirements

Master’s degree required in Public Health, Social Work, Public Administration, or related field.
3 years of experience in public health, behavioral health, systems coordination, or program management
Minimum of one year assessment, advocacy and case management work in a Human Service field required.
Minimum of 3-5 years’ experience working with low-income individuals or families required.
Desire to work with low income, culturally diverse, and at-risk families and individuals.
Strong leadership skills, ability to motivate staff.
Excellent customer service, organizational, oral, and written communication skills.
Ability to manage multiple priorities and work in a fast-paced environment.
Proficient computer skills required in basic computer software and data collection systems.
Excellent crisis management skills.
Ability to maintain accurate records and confidentiality of information.
Able to pass CORI and EEC Background which includes fingerprinting.
Ability to show MMR immunity.

Nice To Haves

Experience working across healthcare, community, and family-serving systems preferred.
Strong leadership, organizational, communication, and partnership-building skills.
Excellent attention to detail.
Knowledge of Medicaid, integrated care models, behavioral health systems, or community-based services.
Bilingual skills (English/Spanish, English/Khmer English/Portuguese).
Recent Physical

Responsibilities

Lead ongoing coordination and continuous improvement of integrated pediatric, behavioral health, and early childhood support systems.
Support development of sustainable service models, operational structures, and community-based care pathways.
Guide program initiatives, which may include caregiver and workforce support.
Support family engagement strategies that strengthen caregiver participation, peer support, and coordinated care.
Build and maintain collaborative partnerships across healthcare, behavioral health, early childhood, academic, and community sectors.
Facilitate consortium activities and cross-sector collaboration to strengthen systems alignment and service integration.
Develop coordinated workflows, referral pathways, and Medicaid-aligned approaches to service delivery.
Support development of scalable and replicable models that improve access to integrated care and family support.
Oversee data collection, evaluation, and continuous quality improvement efforts to inform systems improvement and long-term planning.
Support development of sustainable funding strategies, contracts, and billable service models.
Monitor program outcomes and utilization trends to support organizational and community impact goals.
Prepare reports and presentations for funders, policymakers, and community stakeholders.
Uphold the values of CTI – Equity, Integrity, Compassion.
Other related duties may be assigned.

Benefits

4 Weeks of Paid Time Off
Paid Sick Leave
12 paid holidays
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Critical Illness Insurance
Pet Insurance
Tuition Reimbursement
Career Advancement and Professional Development Opportunities
5% employer contribution to your 401K retirement account after 6 months of employment