Integrated Care Management Manager- Behavioral Health

Indiana University Health System•Indianapolis, IN

About The Position

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Behavioral Health leadership team in the role of Integrated Care Management Manager. The Manager of the Virtual Integrated Behavioral Health Collaborative Care Management (CoCM) Team is the operational and clinical leader responsible for delivering integrated behavioral health services with fidelity to the CoCM model. The manager oversees day-to-day program operations, partners with ambulatory/primary care sites and psychiatric consultants, and ensures consistent workflows that support access, engagement, and outcomes. Key duties include clinical and administrative supervision, coordinating weekly case reviews, leading team meetings and training, managing hiring and performance evaluations, and driving quality/outcomes reporting and improvement work. The role also includes budget oversight, compliance with applicable policies/standards of care, service recovery/complaint resolution, and support for program expansion and external engagement. Provides direction and leadership in case management and/or social services to ensure effective care for patients. Evaluates and coordinates the area's services and the needs of the patients and the community served. Promotes effective utilization of hospital resources. Ensures processes support appropriate reimbursement for services rendered. Assists with program direction and policy development, as well as quality improvement initiatives. Collaborates with the multidisciplinary team in order to ensure efficient and purposeful integration of services for the patient. Responsible for safe, efficient and effective care transitions, and ensures the patient and family are engaged in the plan of care. Collaborates with the multidisciplinary team in order to ensure efficient and purposeful integration of services for the patient.

Requirements

Requires a Bachelor’s Degree in Nursing with a Master’s Degree in Nursing preferred, or requires a Master's Degree in Social Work, for all incumbents newly hired or promoted into the position after September 15th, 2025. Incumbents hired prior to this date require a Bachelor’s Degree in Nursing with a Master’s Degree in Nursing preferred, or require a Bachelor’s Degree in Social Work with a Master’s Degree in Social Work preferred.
Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license, or requires a Licensed Social Worker, LCSW preferred. If Licensed Social Worker, LCSW must be obtained within 2 years of hire into the position.
Certification in Case Management preferred.
Requires strong clinical assessment; planning; and goal development skills.
Requires knowledge of Case Management principles and standard practices.
Requires knowledge of community resources and appropriate venues for care delivery.
Requires knowledge of state and national regulatory agency guidelines.
5-7 years of relevant experience required.
Requires a strong clinical background with relevant leadership experience supporting patient care transitions.

Nice To Haves

Master’s Degree in Nursing preferred
Master’s Degree in Social Work preferred
LCSW preferred
Certification in Case Management preferred

Responsibilities

Clinical and administrative supervision
Coordinating weekly case reviews
Leading team meetings and training
Managing hiring and performance evaluations
Driving quality/outcomes reporting and improvement work
Budget oversight
Compliance with applicable policies/standards of care
Service recovery/complaint resolution
Support for program expansion and external engagement
Provides direction and leadership in case management and/or social services to ensure effective care for patients
Evaluates and coordinates the area's services and the needs of the patients and the community served
Promotes effective utilization of hospital resources
Ensures processes support appropriate reimbursement for services rendered
Assists with program direction and policy development, as well as quality improvement initiatives
Collaborates with the multidisciplinary team in order to ensure efficient and purposeful integration of services for the patient
Responsible for safe, efficient and effective care transitions, and ensures the patient and family are engaged in the plan of care

Benefits

IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients.
As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue.
The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.
IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

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