Integrated Care Management Manager- Behavioral Health

IU Health • Indianapolis, IN

11h • Remote

About The Position

The Manager of the Virtual Integrated Behavioral Health Collaborative Care Management (CoCM) Team is the operational and clinical leader responsible for delivering integrated behavioral health services with fidelity to the CoCM model. The manager oversees day-to-day program operations, partners with ambulatory/primary care sites and psychiatric consultants, and ensures consistent workflows that support access, engagement, and outcomes. Key duties include clinical and administrative supervision, coordinating weekly case reviews, leading team meetings and training, managing hiring and performance evaluations, and driving quality/outcomes reporting and improvement work. The role also includes budget oversight, compliance with applicable policies/standards of care, service recovery/complaint resolution, and support for program expansion and external engagement.

Provides direction and leadership in case management and/or social services to ensure effective care for patients. Evaluates and coordinates the area's services and the needs of the patients and the community served. Promotes effective utilization of hospital resources. Ensures processes support appropriate reimbursement for services rendered. Assists with program direction and policy development, as well as quality improvement initiatives. Collaborates with the multidisciplinary team in order to ensure efficient and purposeful integration of services for the patient. Responsible for safe, efficient and effective care transitions, and ensures the patient and family are engaged in the plan of care. Collaborates with the multidisciplinary team in order to ensure efficient and purposeful integration of services for the patient.

Requirements

• Requires a Bachelor’s Degree in Nursing with a Master’s Degree in Nursing preferred, or requires a Master's Degree in Social Work, for all incumbents newly hired or promoted into the position after September 15th, 2025. Incumbents hired prior to this date require a Bachelor’s Degree in Nursing with a Master’s Degree in Nursing preferred, or require a Bachelor’s Degree in Social Work with a Master’s Degree in Social Work preferred.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license, or requires a Licensed Social Worker, LCSW preferred. If Licensed Social Worker, LCSW must be obtained within 2 years of hire into the position.
• Requires strong clinical assessment; planning; and goal development skills.
• Requires knowledge of Case Management principles and standard practices.
• Requires knowledge of community resources and appropriate venues for care delivery.
• Requires knowledge of state and national regulatory agency guidelines.
• 5-7 years of relevant experience required.
• Requires a strong clinical background with relevant leadership experience supporting patient care transitions.

Nice To Haves

• Certification in Case Management preferred.
• Master’s Degree in Nursing preferred (for RNs).
• Master’s Degree in Social Work preferred (for Social Workers).
• Licensed Social Worker, LCSW (if applicable, must be obtained within 2 years of hire).

Responsibilities

• Oversees day-to-day program operations, partners with ambulatory/primary care sites and psychiatric consultants, and ensures consistent workflows that support access, engagement, and outcomes.
• Clinical and administrative supervision.
• Coordinating weekly case reviews.
• Leading team meetings and training.
• Managing hiring and performance evaluations.
• Driving quality/outcomes reporting and improvement work.
• Budget oversight.
• Compliance with applicable policies/standards of care.
• Service recovery/complaint resolution.
• Support for program expansion and external engagement.
• Provides direction and leadership in case management and/or social services to ensure effective care for patients.
• Evaluates and coordinates the area's services and the needs of the patients and the community served.
• Promotes effective utilization of hospital resources.
• Ensures processes support appropriate reimbursement for services rendered.
• Assists with program direction and policy development, as well as quality improvement initiatives.
• Collaborates with the multidisciplinary team in order to ensure efficient and purposeful integration of services for the patient.
• Responsible for safe, efficient and effective care transitions, and ensures the patient and family are engaged in the plan of care.

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees