Intake Worker (INTERNAL APPLICANTS ONLY) - Hutchinson (#0626C)

United Community Action Partnership, Inc•Hutchinson, MN

5d•Onsite

About The Position

Be the First Point of Connection as an Intake Worker! Do you love helping people navigate resources and feel supported? As a Intake Worker, you’ll be the friendly face (or voice) welcoming individuals to our programs, guiding them through the process, and connecting them to services that can change their lives.

Requirements

A solid understanding of community resources and how to use them.
Amazing communication skills - whether it's speaking, writing, or just connecting with others.
Awareness of the economic and cultural challenges our community faces.
Self-starter who can also thrive as part of a team.
Skilled in problem-solving and resolving conflicts with ease.
Ready to hit the road - travel within the UCAP area.
A total of five (5) combined years of education + relevant human services experience.

Nice To Haves

Bilingual

Responsibilities

Conduct interviews (in-person or by phone) to learn about applicants’ needs and connect them with the right resources.
Explain agency policies and services while providing information about community programs.
Manage participant files, track information, and ensure accurate documentation.
Help clients navigate resources and advocate on their behalf with other agencies.
Log referrals and follow-ups to ensure everyone gets the support they need.