Intake Worker, Social Services, Canada Summer Jobs

SHIPSHEY•Northern Bruce Peninsula, ON

19h•Onsite

About The Position

Reporting to the Manager of Central Intake & Access, the Central Intake & Access Coordinator will be indirectly supporting the community in the Central Intake & Access programs and will be the first point of contact for our applicants and families, to ensure that they are navigated to the appropriate services.

Requirements

Bachelor’s Degree or Diploma in Business Administration, Social Services, or equivalent
3+ years’ experience with Administrative Support
Strong knowledge of MS Suite (Word, Excel, PowerPoint, Outlook, Adobe)

Nice To Haves

Experience with supporting individuals in various stages of mental health wellness is an asset
A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage is an asset
ASIST training is an asset
Training in CPI, CPR, & First Aid is an asset

Responsibilities

Provide administrative support to the Program Manager(s) and staff as appropriate
Track, review, and prepare month end absence and expense reports for sign off
Provide training to staff regarding the proper maintenance of clinical charts and their requirements
Receive, process, and forward referrals into designated programs
Record minutes of meetings and conduct file audits as necessary
Coordinate staff meetings and trainings
Develop and maintain professional relationships with external partners
Participate in program planning and development; participate in quality improvement and program evaluation initiatives
Understand and be able to integrate a philosophy of person-centered and person-directed care into daily responsibilities
Strong customer service skills for telephone and in-person support through an equity, diversity, and inclusion lens
Consult referral source as needed to help clients and families navigate through the mental health and addictions services as well as supportive housing
Strong critical thinking skills to help promote smooth transfers of care for clients and families
Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission, Vision, and Values
Passionate about supporting a culture of equity, diversity and inclusion
Demonstrate ability to uphold PHIPA legislation
Excellent written and verbal communication skills
Strong interpersonal and organizational skills
Be self-directed and reliable to achieve consistent goals
Profound knowledge and experience working with a diverse population of varying levels of education, professions, and personal life experiences from a broad range of cultural and socio-economic backgrounds
Able to multi-task and work well under pressure in a fast-paced environment
Indirectly responsible for client safety