Canada Summer Jobs - Intake Support Worker (Kitchener-Waterloo)

Indwell • Waterloo, ON

11d • Onsite

About The Position

As the Intake Worker, you will assist the Intake Team in the access and intake system. This involves answering phone calls and inquiries, screening and assessing needs, prioritizing, and making appropriate follow-up appointments and referrals. Additionally, you will perform administrative tasks related to housing applications and the waiting list, with a specific focus on reviewing Indwell's existing wait list in the program region. Indwell, founded in 1974, is a Christian charity dedicated to serving people impacted by poverty and homelessness. The organization provides permanent affordable high-quality efficient housing communities coupled with supportive programs to over 1,250 tenants, addressing their needs for health, wellness, and belonging. Indwell is recognized as the fastest-growing developer in Ontario.

Requirements

• College diploma or university degree
• Experience working in a social service setting
• Commitment to promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community
• A genuine interest in providing quality care for individuals living with mental illness, chronic conditions and physical disabilities
• Knowledge of resources for affordable housing
• Excellent verbal and written communication skills
• Self-motivator to complete tasks independently required
• Ability to maintain good interpersonal relationships
• Excellent writing and communication skills. Courteous, tactful, diplomatic and friendly
• Knowledge of Microsoft Office
• Be between the ages of 18-30 at start of employment
• Be a Canadian Citizen, Permanent Resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act
• Be in possession of a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada
• Be available to work for the duration of the contract

Responsibilities

• Receiving preliminary client information to screen suitability for an assessment or admission
• Ensuring data entry of all documentation to the database
• Assisting with maintaining the waiting list
• Updating priority lists
• Maintaining up-to-date client records in compliance with data collection standards
• Coordinating intake assessment meetings with program staff
• Contacting referring sources, applicants, and families
• Contacting existing applicants to update files
• Responding to telephone and email inquiries, referrals, and request for service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees