Intake Support Specialist- Monroe County
About The Position
The Intake Support Specialist provides clerical support to the Intake Department. This role involves monitoring HCR RightFax folders, labeling faxes, and attaching electronic documents to patient records in Home Care Home Base (HCHB). The specialist will also monitor the Intake team email, perform timely and accurate data entry, and enter orthopedic prescreens into HCHB according to agency protocol. Additionally, the role provides phone support to the department, triages calls to Intake staff, and delivers excellent customer service to internal and external customers. Participation in department and agency meetings is also expected, along with other duties as assigned. This job description reflects management’s assignment of essential functions and does not restrict management’s right to assign or reassign duties and responsibilities.
Requirements
- High School Diploma required.
- Two to four (2-4) years’ experience in a clinical setting.
- Communication and computer skills required.
Responsibilities
- Monitor HCR RightFax folders, label faxes, and attach electronic documents to patient record in Home Care Home Base (HCHB).
- Monitor Intake team email.
- Perform timely and accurate data entry.
- Responsible for entering orthopedic prescreens into HCHB, according to agency protocol.
- Provide phone support to the department and triage of calls to Intake staff.
- Provide excellent customer service to internal and external customers.
- Participate in department and agency meetings.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
