Intake Supervisor

Conway Behavioral Health • Conway, AR

3d • Onsite

About The Position

Conway Behavioral Health is seeking a dynamic and compassionate Intake Supervisor to join our team. This role is an integral part of the leadership for the Admissions Department, responsible for cultivating the function of the department as an integrated team. The Intake Supervisor will drive the admissions process, develop, implement, and maintain revenue-generating strategies. Additionally, this role will conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services. Conway Behavioral Health Hospital is a premier source of inpatient and outpatient mental health services for individuals and families throughout the Little Rock North Metro area, providing comprehensive, personalized care for adolescents and adults struggling with mental health concerns and co-occurring substance use disorders.

Requirements

• Master’s degree in a social services field or RN required.
• Two or more years’ experience in a healthcare admissions role is preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Nice To Haves

• Two or more years’ experience in healthcare-related admissions preferred.

Responsibilities

• Provide leadership to the Admissions Department and cultivate the function of the department as an integrated team.
• Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment.
• Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission to the facility.
• Assign/distribute scheduled evaluations, intakes, or admissions as dictated by request and hospital census.
• Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services.
• Perform follow-up communication functions and generate recommendations for organizational leadership.
• Provide orientation, in-service, and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services.
• Serve as a clinical liaison with referral sources.
• Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.
• Ensure that the department is up to date on and compliant with new laws and regulations.
• Train and supervise staff.
• For assigned shift will plan, assign, supervise, and perform required duties to ensure patient safety and the efficiency of the department.
• Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet that needs in the most appropriate manner.
• Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
• Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
• Ensure that EMTALA log, if applicable, is completed for each patient seen by admissions.
• Participate in staff training by serving as a preceptor for new admission team employees.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

Benefits

• Competitive compensation with industry leading annual performance-based bonus opportunity
• Comprehensive benefits including medical, dental, and vision insurance
• 401(k) with company match to support your financial future
• Stock-based awards, giving you a stake in Acadia’s success
• Generous paid time off for vacation, sick days, and holidays
• Professional development & leadership training to sharpen your skills
• Career mobility within Acadia’s nationwide network of 250+ facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level