Intake Staff

Mid-Sioux Opportunity Inc•Sioux Center, IA

4d•Hybrid

About The Position

The Intake Staff position is part of the Outreach Department and is primarily located in Sioux Center, with travel to other counties. This role is eligible for benefits and operates on a Monday through Friday schedule from 8:00 am to 4:30 pm, with hours subject to change based on financial and program requirements.

Requirements

Diploma from a 2-year secretarial or office assistant program preferred or 3 years related experience.
Reliable transportation, valid Iowa driver’s license and insurance.
Must agree to a Criminal and Child Abuse background check upon employment and every 2 years thereafter.
Must agree to a Motor Vehicle Record check upon employment and every year thereafter.
Maintain confidentiality
Maintain professional behavior, attitude, and job skills.
Be able to work independently, set priorities, and follow directions.
Be courteous to staff and clients.

Nice To Haves

Empathy for lower income families.
Good written and oral skills.
Good computer skills.
Experience in working with the public preferred.
Self-starter.
Knowledge of and ability to work with community resources.
Bilingual in Spanish preferred, but not required.
Excellent listening skills and problem-solving skills.

Responsibilities

Answer telephone calls and distributes messages.
Greet public in a businesslike manner.
Provide clerical support through filing, correspondence, and other assigned tasks.
Assist with holiday projects.
Keep shelves stocked and food rotated in food pantry.
Enter information in to computer accurately.
Complete reports, applications, time/expense sheets, and other requests in a neat, accurate, and timely manner.
Learn and follow agency policies and procedures.
Keep office and work area neat and clean, including dusting, vacuuming, etc.
Complete all applications for Mid-Sioux services timely and completely.
Attend WIC clinics in respective counties and talk to clients about Mid-Sioux services.
Accurately review and verify client income.
Cover other outreach offices as assigned.
Attend collaboration meetings with other providers within your counties of service.
Establish positive partnerships with area resources providers.
Attend staff meetings, training sessions, and agency events.
Assist clients with crisis situations, making referrals as necessary and completing follow through until situation is resolved.
Complete the Mandatory Reporter & Dependent Adult Abuse training within 6 months of hire and every 3 years after.