Intake Specialist - Compass

Open Sky Community Services • Worcester, MA

1d

About The Position

The Intake Specialist is the first point of contact for individuals and families at Community Compass, a community-driven drop-in center supporting people affected by justice system involvement, homelessness, substance use, mental health challenges, and other barriers to stability. The center provides a safe, judgment-free, resource-rich environment and connects members with outreach, food and nutrition assistance, housing, healthcare and behavioral health services, recovery support, education, employment resources, and other individualized supports.

The Intake Specialist oversees daily front desk operations, welcomes visitors, answers phone calls, assists with staff and space scheduling, and manages office mail and deliveries. The role completes intakes and initial needs assessments, coordinates crisis response supports, and provides navigation and care coordination. This includes helping individuals identify goals, access benefits and resources, connect with service providers, and engage with community supports. The position also supports a welcoming, respectful, recovery-oriented environment and works with program staff and community partners to coordinate person-centered services.

Requirements

• High school diploma, GED, or equivalent.
• Lived experience, or at least 1 year of experience working with people experiencing homelessness, justice involvement, serious and persistent mental illness, substance use disorder, or other underserved populations.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Complete intakes, screenings, and needs assessments to identify service needs, strengths, and goals.
• Provide navigation and care coordination, including referrals, follow-up support, and linkage to community resources.
• Assist individuals with accessing healthcare, behavioral health treatment, recovery services, housing resources, benefits, employment supports, and other community services.
• Monitor and track referrals to support successful connections and address barriers to engagement.
• Enter data and documentation in RedCap, EIM/ESM, eHana, the triage tracker, and other required systems.
• Evaluate individuals’ needs and service preferences and identify available resources and supports.
• Provide crisis intervention and coordinate with internal and external providers when appropriate.
• Complete required documentation accurately, professionally, and on time.
• Support a welcoming, respectful, and recovery-oriented environment for members and visitors.
• Collaborate with program staff and community partners to support coordinated, person-centered service delivery.
• Welcome individuals and families and oversee daily front desk operations.
• Answer phone calls, assist with staff and space scheduling, and manage office mail and deliveries.
• Coordinate crisis response supports.

Benefits

• Professional development and training opportunities.
• Paid time off, starting at 29 days in the first year, including 12 paid holidays; increases to 32 days in the second year, with a current maximum of 43 days.
• Tuition reimbursement and reimbursement for a variety of Human Services certifications.
• Medical, dental, and vision insurance with prescription plan.
• 403(b) retirement plan with employer match.
• Employer-paid life insurance.
• Eligible employer for the Public Student Loan Forgiveness Program.
• Individual and group supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED