Intake Specialist

Altman Nussbaum Shunnarah Trial Attorneys • Boston, MA

1d • Onsite

About The Position

Altman Nussbaum Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Boston with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.
At Altman Nussbaum Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!
What We Value
Client Commitment
Integrity
A Will to Win
Teamwork
Personal Accountability
Passion
Are you passionate about helping people and being the first step in connecting clients with legal support? We’re looking for a friendly, organized, and detail-oriented Intake Specialist to join our growing team at Altman Nussbaum Shunnarah Trial Attorneys. In this role, you will be the first point of contact for potential clients, gathering important information and ensuring cases are properly evaluated and directed to the legal team.
This is a 100% onsite position at our office in Boston, Massachusetts. We believe the best work happens when our team collaborates together in person.

Requirements

• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask and stay organized in a fast-paced environment
• Comfort speaking with clients over the phone and gathering sensitive information
• Ability to work onsite in our Boston office

Nice To Haves

• Experience in intake, customer service, call centers, or legal environments is preferred but not required

Responsibilities

• Answer incoming calls and respond to online inquiries from potential clients seeking legal assistance.
• Gather key details about accidents and injuries while guiding clients through the initial intake process.
• Accurately enter client information and case details into the firm’s case management system.
• Work closely with attorneys and staff to ensure cases are reviewed and routed efficiently.
• Provide compassionate and professional communication to clients during what is often a stressful time.

Benefits

• Full-time position with opportunities to grow within a respected personal injury law firm.
• Work with a collaborative group dedicated to helping clients receive the representation they deserve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed