Intake Specialist

Chicago Public Schools•Chicago, IL

75d•Onsite

About The Position

The Office of Inspector General is the independent oversight body for Chicago’s approximately 500 public, contract, and charter schools. The Office of Inspector General is charged with the responsibility of investigating allegations of waste, fraud, and financial mismanagement in public education within the jurisdiction of the Chicago Board of Education. The Office's Sexual Allegations Unit (SAU) investigates allegations of sexual misconduct by a CPS-affiliated adult, including employees, contractors, vendors, and charter schools, where the victim is a CPS student and/or a minor. Reporting to the Investigation Support Team Lead, the Intake Specialist will take complaints regarding allegations of sexual abuse or sexual harassment of CPS students. This is a full-time, non-exempt position that will be paid for time worked on an hourly basis.

Requirements

High School Diploma or GED equivalent is required
Minimum of two (2) years of related professional experience in positions requiring strong organization and documentation skills is required

Nice To Haves

Bachelor’s degree from an accredited college or university is preferred
Minimum of one (1) year experience in an investigative or compliance environment is preferred
Bilingual fluency in English and Spanish is preferred
Ability to multi-task in a fast-paced environment
Demonstrated ability to meet short deadlines
Proven ability to distill information and concisely report on it to supervisors
Refined judgment with the ability to manage highly sensitive and confidential information
Skills in the areas of conflict resolution, problem-solving techniques, interviewing, and investigation
Analytical and critical thinking skills demonstrated by the ability to analyze information and facilitate the resolution of difficult challenges, including the ability to handle issues of complex and extreme sensitivity
Ability to write concise, logical and analytical reports to convey complex issues
Ability to prioritize tasks, manage multiple deadlines and work independently while maintaining high levels of organization
Interpersonal skills and the ability to work with a wide range of people, including children, parents, faculty, staff and law enforcement

Responsibilities

Intake and process new complaints by answering the 833-TELL-CPS Hotline and receiving reports of sexual abuse or harassment via email
Follow up with school administration for additional information as needed; complete preliminary follow up with complainants and others as appropriate to gather facts pertaining to allegations of alleged sexual abuse or sexual harassment of CPS students by staff members
Data entry to track and monitor complaints
Prepare detailed and accurate reports of activities conducted in each investigation
Review surveillance video, emails and phone records, request and review personnel files and past disciplinary records, and engage in other investigatory acts as appropriate
Update and maintain case files and case management records in order to report on the status of assigned investigations
Closely coordinate with CPS’ Law, Safety and Security, and Title IX Offices, other departments and external agencies to ensure student safety and facilitate the delivery of trauma and/or social-emotional services to students, families and staff
Prepare complaints for action by the Inspector General and other supervisors
Assist investigative staff in the conduct of criminal, large-scale and complex Investigations
Other duties as assigned