Intake Specialist

DiCello Levitt LLP • Mentor, OH

9d • Onsite

About The Position

This role plays a vital part in supporting justice in all its dimensions. Join a firm that is shaping front-page headlines pursuing justice every day, whether litigating some of the most significant civil and human rights cases of our time or ensuring that companies take responsibility for their actions and remediate the harm they have caused. DiCello Levitt, a nationally prominent, Chambers and Benchmark-rated law firm with offices nationwide, is seeking a full-time Intake Specialist at the Firm’s Cleveland location in Mentor, Ohio. DiCello Levitt is a leading national plaintiffs’ law firm representing clients in class action, business-to-business, public client, whistleblower, personal injury, civil rights, and mass tort litigation. The firm has delivered $20B+ in awards and settlements to our clients and has been recognized for our excellence in litigation by Chambers USA, Law360, Benchmark Litigation, Lawdragon, and The National Law Journal.

Requirements

• Proficient in English (oral and written); bilingual (English/Spanish or other language) beneficial.
• Proficient inquiry and active listening skills.
• Effective communication skills and demonstrated ability to engage with empathy.
• Familiarity with legal and/or medical terminology.
• High attention to detail and accuracy.
• Good organizational and multi-tasking abilities.
• Problem-solving skills.
• Ability to stay calm and employ compassion when speaking with emotional individuals.
• Three (3) years of experience in a customer-service focused role at a law firm or call center.
• Ability to manage high call volumes and multitask in a fast-paced environment.
• Experience with legal case management systems (CMS) (e.g., Litify, Needles).
• High School diploma or equivalent required; additional qualifications beneficial.
• Experience with Microsoft Office applications, specifically Outlook, Word, Excel, and PowerPoint.

Nice To Haves

• bilingual (English/Spanish or other language) beneficial.

Responsibilities

• Serve as the initial point of contact with new clients via phone and email inquiries.
• Conduct thorough intake interviews to collect relevant facts related to the client’s case.
• Explain the Firm’s services, intake process, and next steps clearly and professionally.
• Accurately document all case related facts, supporting evidence, and keep all information organized throughout the onboarding process.
• Enter intake data into the Firm’s case management system (CMS) timely, accurately, and efficiently.
• Ensure clients feel supported, informed, and valued throughout the intake process.
• Work closely with attorneys, paralegals, and legal assistants to transition cases smoothly.
• Additional duties as assigned.

Benefits

• Comprehensive benefits package, effective the first day of the month following your start date: medical, dental, vision
• Health Savings Account (HSA)
• Life Insurance
• Additional Insurance Plans: Life and AD&D and Short-Term Disability plans
• 401(k) retirement savings plan with 3% employer contribution
• Personal Time Off (PTO)
• Sick Leave Time (SLT)
• 10 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED