Intake Specialist

Acacia Network•New York, NY

4d•$0 - $25

About The Position

The Intake Specialist serves as the primary point of contact for individuals seeking services through Seedco’s Recovery Works recovery transition program. The program combines recovery support with workforce development, training, employment connections, and retention coaching to help people in substance use or behavioral health treatment achieve sustained employment, stability, and community reintegration. Services are trauma-responsive, evidence-informed, and coordinated with clinical providers, employers, and community organizations. The Intake Specialist builds and maintains referral relationships with community partners, treatment providers, correctional institutions, probation and parole agencies, employers, workforce development organizations, and other referral sources. The role conducts participant screenings and intakes, determines eligibility, maintains accurate documentation, and connects participants to case management, employment services, training, and community resources. The position also promotes program services, communicates eligibility requirements, and supports a smooth transition into the program.

Requirements

Associate's degree in Human Services, Social Work, Psychology, Criminal Justice, Public Health, or a related field; an equivalent combination of education and relevant experience may be considered.
At least two years of experience in intake, case management, social services, workforce development, behavioral health, recovery services, or a related field.
Experience conducting assessments and eligibility determinations and maintaining participant records.
Knowledge of community resources, recovery support services, employment programs, workforce training opportunities, and social service systems.
Understanding of challenges faced by individuals transitioning from treatment or recovery programs into the community.
Strong interpersonal and relationship-building skills.
Excellent verbal and written communication skills.
Ability to conduct interviews and gather sensitive information professionally and compassionately.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality and handle sensitive information.
Proficiency with Microsoft Office applications and electronic case management systems.
Ability to work independently and collaboratively within a multidisciplinary team.

Nice To Haves

Bachelor's degree.
Experience working with individuals in recovery, justice-involved populations, or underserved communities.
Experience developing community partnerships and referral networks.
Experience in a data-driven environment and a proven record of achieving performance targets.
Knowledge of health insurance options.

Responsibilities

Develop, maintain, and strengthen relationships with referral sources and community partners.
Conduct outreach to increase awareness of program services and participant eligibility requirements.
Present program information to treatment facilities, criminal justice agencies, community organizations, workforce development partners, and other stakeholder groups.
Serve as a liaison with referral partners to support effective communication and collaboration.
Provide referral sources with guidance on referral procedures and required documentation.
Track outreach and referral activities and outcomes.
Receive and review participant referrals from internal and external sources.
Conduct intake interviews and assessments using established program guidelines and procedures.
Verify participant eligibility and collect supporting documentation.
Explain program services, participant rights and responsibilities, and enrollment requirements.
Complete enrollment forms, releases of information, and other required documentation.
Enter and maintain accurate participant data in agency databases and case management systems.
Ensure participant files comply with organizational, contractual, and regulatory requirements.
Facilitate participant enrollment and coordinate referrals to case managers and program staff.
Connect participants with employment services, vocational training, housing resources, healthcare providers, recovery support services, and other community resources.
Provide participants with information about available services and program expectations.
Maintain communication with participants during intake and enrollment.
Assist in resolving barriers that may affect program entry and engagement.
Maintain accurate, timely, and confidential records in accordance with agency policies.
Prepare reports on referrals, intakes, enrollment activities, and participant demographics.
Monitor intake performance metrics and referral trends.
Support program audits, monitoring visits, and quality assurance activities.
Adhere to confidentiality standards and applicable privacy regulations.