Intake Specialist

Pemberton Injury Law Firm • Sun Prairie, WI

11d • Hybrid

About The Position

Pemberton Personal Injury Law Firm is seeking a compassionate and engaging Intake Specialist to serve as the first point of contact for prospective clients. The role helps individuals understand their options, feel supported, and take the next step toward getting legal assistance. The firm describes its workplace as supportive, collaborative, and team-oriented, with opportunities for professional growth and leadership that values and invests in employees. The work takes place in a fast-paced environment and may be performed remotely or from one of the firm's Wisconsin offices. The selected candidate is ideally expected to work primarily on-site, though fully remote work is possible for the right candidate. Remote employees are provided with technology and equipment.

Requirements

• Prior experience in legal intake or a similar role is required.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build rapport with a diverse range of people.
• Ability to guide meaningful conversations and help others feel comfortable and understood.
• Strong listening, organizational, and problem-solving skills.
• Professional, compassionate, and empathetic client-service skills.
• Confidence and professionalism while maintaining a client-first approach.
• Ability to assess needs, think critically, and make sound decisions in real time.
• Proactive mindset and ability to manage multiple priorities accurately and efficiently.
• Ability to establish trust and credibility quickly with prospective clients.
• Strong discretion and professionalism when handling sensitive and confidential information.
• Strong computer skills and proficiency with Microsoft Office.
• Positive attitude and ability to thrive in a fast-paced environment.

Nice To Haves

• Prior experience in Personal Injury intake is preferred.

Responsibilities

• Professionally handle inbound inquiries from prospective clients.
• Create a welcoming and supportive experience during every interaction.
• Build rapport and establish trust with individuals seeking legal assistance.
• Clearly explain the firm's services, approach, and next steps.
• Ask thoughtful questions to understand each caller's situation and needs.
• Gather and document important information during the intake process.
• Maintain accurate records of client interactions and assessments.
• Coordinate with attorneys and staff to ensure a seamless client experience.

Benefits

• Competitive pay based on experience.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Paid holidays.
• Discretionary bonus opportunities.
• Retirement plan with employer match.
• Professional growth and development opportunities.
• Technology and equipment provided for remote employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed