Intake Specialist

Nisqually Indian Tribe•Olympia, WA

8d•Onsite

About The Position

The Nisqually Children and Family Services Intake Specialist is responsible for providing Indian Child Welfare (ICW) Services within the Nisqually Community Service Area to eligible children and family services. This position is responsible for screening DCYF and NCFS intakes reports and determining client eligibility. The Intake Specialist will prepare client case files and will set up the initial client case in the database system for the Investigator/Caseworker and Caseworkers. This position performs a variety of administrative/secretarial support activities for management with limited supervision. The employee reports directly to the Nisqually Children and Family Services Program Manager. This position ensures the confidentiality, security, and accuracy of records, and promotes positive employee, customer, tribal and tribal community relations. Strong written and verbal communication skills are required and outstanding customer service to fellow employees, customers, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

Requirements

Must be eighteen (18) years of age.
High School Diploma or GED equivalent.
Two (2) years of experience working with Native children and families.
Must have the ability to understand and apply the program policies and procedures and Title 50 Youth Code.
Must hold or be eligible to obtain a valid ICWA Online Course Certificate of Completion upon hire.
Must be responsible and reliable.
Experience with professional computer skills and software databases.
Must possess a valid Washington State Driver's license and maintain a driving record that meets the minimum requirements established by Nisqually Indian Tribes vehicle insurance provider.
Successfully pass a pre-employment drug screen and criminal background check.
The ability to work with vulnerable populations including adults and children.
Must pass a State and National (FBI) criminal history background check prior to employment.
Strong written, verbal, and interpersonal communication skills.

Nice To Haves

Knowledge of the Nisqually Indian Tribe's history, customs, traditions, and ability to demonstrate cultural sensitivity.
Experience working with Federally Recognized Tribes.

Responsibilities

Screen all incoming intake reports and determine eligibility in the program.
Follow up on all missing documentation for eligibility paperwork.
Prepares hard copy files for Investigator/Caseworker and Caseworker.
Inputs and sets up client files in database for Caseworkers.
Processes and returns DCYF Inquiry and Verification of Child's Indian Status requests.
Stay up to date with all other programs and resources available for clients and families.
Work with other agencies such as the Washington State Liaison and DCYF for the benefit of children and families, case planning, and to provide resource information for clients.
Screens phone calls and visitors, directing to appropriate staff or department when necessary; provides information requiring comprehensive knowledge and may interpret department policy, procedure, and operations.
Create a welcoming environment to greet individuals seeking assistance, and work to establish a relationship with each individual using a person-centered approach.
Opens and reviews all incoming mail to determine appropriate disposition, answers inquiries and drafts correspondence on own initiative on general and technical matters in accordance with established guidelines and forwards other items to supervisor or appropriate staff.
Acts as primary contact for department with outside agencies or other departments; responds to technical administrative questions and ensure necessary follow-up.
Work with individuals and families to build relationships, work on resource navigation, and document collection.
Assist individuals to secure access to resources, removing barriers as much as possible.
Always maintain confidentiality.
Work collaboratively with other departments, program, and/or outside agencies who are assisting the individual meet their goals (social services, shelter providers, etc.).
Participate in trainings and/or meetings to ensure program outcomes are achieved.
Study and abide by Title 50 - Nisqually Youth Code.
Always maintain the highest level of confidentiality.
Perform other duties as assigned.