Intake Specialist - Home IV

Palmetto Infusion Careers•Columbia, SC

21d

About The Position

The Intake Specialist – Home IV ensures patient referral intake information is accurately entered and email notifications are sent to sales and designated staff. The role is an integral member of a multidisciplinary clinical team supporting Home Infusion patients and works closely with Insurance Case Managers and Clinical Nurse Managers or their designees. The specialist supports customer service, process flow, operational integrity, quality care, process improvement, and high service standards. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The position requires a high school diploma or equivalent, prior experience in a healthcare environment, and proficiency with partner programs such as MS Outlook, Word, and Excel. The employee must be able to work calmly in an ambiguous, changing environment under pressure and build productive, cooperative working relationships with the Palmetto Infusion team. Employees must maintain the confidentiality of protected health information and follow HIPAA policies. The role has access to sensitive information, and a breach may be grounds for immediate termination.

Requirements

High school diploma or equivalent.
Prior experience working in a healthcare environment.
Proficiency with partner programs such as MS Outlook, Word, and Excel.
Ability to cope calmly with an ambiguous, changing environment while under pressure.
Ability to work as a team member and develop productive, cooperative working relationships with all members of the Palmetto Infusion team.

Responsibilities

Enter new patient demographic and insurance information into CPR+.
Scan and tag initial paperwork into the medical record.
Send email alerts for all new referrals.
Accept and complete new referrals in a timely manner.
Communicate effectively and express ideas clearly in a warm and helpful manner.
Present ideas and suggestions to management and follow appropriate organizational channels to resolve questions, concerns, and ideas.
Participate in a phone queue answering patient calls.
Promote Palmetto Infusion Services by providing quality, comprehensive services through a team approach.
Prioritize client satisfaction and anticipate customer needs.
Provide excellent internal and external customer service and ensure work meets quality standards and is completed on schedule.
Demonstrate reliability and follow through on assigned tasks.
Track documents until they are returned.
Reverify insurance monthly.
Ensure appropriate documents are up to date and present in the patient's medical record.
Uphold the confidentiality of protected health information and follow HIPAA policies.