Intake Specialist

Brown Medicine•Charlestown, IN

18d•$18 - $26•Onsite

About The Position

The Intake Specialist obtains information from callers to Gateway Healthcare’s Intake line to gather screening information, direct callers to the appropriate level of care, verify insurance eligibility and coverage limitations, and ensure contacts are documented accurately and promptly in the electronic medical record. The role involves engaging clients and families appropriately according to age, culture, and psychiatric status, and applying working knowledge of admission and medical criteria for Gateway and community behavioral health services. The specialist coordinates with PES clinicians regarding initial appointments, walk-ins, and emergency evaluations, and maintains their appointment schedule, including initial evaluations, warm handoffs, therapy appointments, clinical assessments, and safety evaluations. The role also supports administrative staff with insurance information and billing tasks, updates demographic information in the medical record, and directs callers with current risk factors to a PES clinician for ongoing safety assessment. Attendance at requested conferences or trainings, cross-training department members, and other assigned duties may also be required. Brown University Health employees are expected to role model the organization’s values of Compassion, Accountability, Respect, and Excellence and demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Requirements

High school diploma or GED.
At least 2 years of verifiable experience in an office environment.
Valid driver’s license.
CPR and First Aid certification.
No professional license is required.
Ability to present information effectively and respond to questions from professionals, managers, clients, families, and the general public.
Ability to read, analyze, and interpret professional journals, policies and procedures, and governmental regulations.
Ability to write reports and general correspondence.
Ability to analyze client and system information, identify problems, establish facts, draw valid conclusions, develop options and strategies, monitor implementation, and evaluate problem-solving effectiveness.
Ability to manage several abstract and concrete variables concurrently.
Ability to complete all required training and certifications.
Sufficient oral and written communication skills, including speech, grammar, spelling, and legibility, for effective and appropriate communication.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals, manually or using a calculator.

Nice To Haves

Bilingual English/Spanish skills are highly preferred.

Responsibilities

Obtain information from callers to the Gateway Healthcare Intake line and determine pay-source information by verifying eligibility and coverage limitations with insurance companies.
Engage clients and their families in a manner appropriate to their age, culture, and psychiatric status.
Apply working knowledge of admission and medical criteria for behavioral health services offered by Gateway and in the community, including IHHCT, PACS, outpatient therapy, and Eastman House.
Coordinate with PES clinicians regarding initial appointments, walk-ins, and emergency evaluations.
Maintain PES clinicians’ appointment schedules, including initial evaluations, warm handoffs, therapy appointments, clinical assessments, and safety evaluations.
Provide insurance information to administrative staff and assist with billing functions as needed, including verifying or researching current insurance.
Direct callers with current risk factors to a PES clinician for ongoing safety assessment.
Attend conferences and/or trainings as requested.
Cross-train other department members as required.
Update demographic information in the medical record to ensure it is current.
Perform other duties as assigned.