Intake Specialist, Project Reset

Center for Justice Innovation•New York, NY

3d•$52,000 - $64,500•Onsite

About The Position

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. The Midtown Community Justice Center, launched in 1993, is one of the country’s first problem-solving courts, providing alternatives to fines and jail for low-level crime. Project Reset, New York City's pre-arraignment diversion program, operates city-wide in collaboration with the District Attorney’s Offices and the Mayor’s Office of Criminal Justice. It aims to create a proportionate response to low-level crime by avoiding incarceration and its associated harms. Participants can complete programming before their court date in lieu of prosecution, or through Rapid Reset for same-day diversion opportunities. The Intake Specialist will be the first point of contact for Project Reset-eligible individuals and their legal representation, engaging clients referred by the District Attorney's Office or the court for same-day programming. This role involves conducting intakes and assessments, scheduling programming, updating compliance, facilitating off-ramps, and building program awareness. The Intake Specialist will also support the Project Reset team with operations, including outreach, case management, and workshop facilitation, working closely with Midtown’s alternative-to-incarceration and court operations teams.

Requirements

Bachelor' degree or a high school diploma or equivalent with at least 2-3 years of experience working in social service and/or criminal justice settings.
Experience and/or comfort working with both adolescents and adults required.
Candidates must be willing and able to work collaboratively with colleagues and a variety of court personnel and partner agencies in a high-pressure/fast paced work environment.
Candidates must be open to constructive engagement with differing and, at times, competing perspectives.
Highly organized, with a strong commitment to systems, process and data collection.
Excellent communication skills, both verbal and written.
Must also be self-motivated and able to complete responsibilities independently.
Experience and commitment to creating, promoting, and maintaining a respectful, inclusive, and anti-racist work environment.
All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Nice To Haves

Experience in a court or criminal justice setting preferred.
Knowledge and/or lived experience related to the criminal justice system and its impacts strongly preferred.
Human services or customer service experience preferred.
Bilingual (Spanish-English) preferred but not required.
Knowledge of community-based resources throughout New York City is helpful.

Responsibilities

Connect with Project Reset-eligible individuals who appear at arraignments and describe the diversion option, conduct an initial intake and screening, and connect them to same-day programming.
Coordinate diversion operations and on-ramps into programming for participants eligible to complete Rapid Reset and same-day programming in collaboration with Alternative-to-Incarceration, Project Reset, and court-based staff.
Liaise with court stakeholders.
Work with the Manhattan District Attorney’s Office (DANY), defense agencies, court partners, and Midtown’s Court Operations staff to identify eligible Project Reset participants.
Communicate regularly with Manhattan District Attorney’s Office and defense attorneys, and other court staff regarding participant eligibility, program placement, and case status.
Conduct outreach to participants to conduct intakes and schedule for traditional Project Reset programming, remind scheduled participants of their appointments, and troubleshoot barriers to compliance.
Assess clients for needs and group readiness, and schedule them for the appropriate group-based or individual programming.
Establish and maintain relationships with on-site and community-based social service providers to support participant referrals and engagement.
Maintain organized records of outreach attempts, daily attendance sheets, program completion, and other project details.
Maintain accurate electronic records in the Center’s internal case management system and in a database shared with project partners.
Prepare and circulate outreach materials and certificates of program completion.
Work with Midtown Community Justice Center’s clinical staff and Case Managers to refer participants to voluntary social services.
Facilitate or co-facilitate group-based programming and case management sessions, as needed.
Identify and cultivate potential referral sources for program participants.
Participate in staff meetings, team-building exercises, trainings, and site visits.
Participate in limited evening and weekend community meetings, events, and programming, as needed.
Additional tasks as necessary.