Intake Specialist - OP Care Management - FT DAYS

Sky Lakes Medical Center•Klamath Falls, OR

6d•Hybrid

About The Position

The Intake Specialist will be responsible for making initial contact with eligible patients, coordinating community health worker calendars, scheduling appointments, and reviewing hospital census and other data sources to identify eligible patients. This role also involves promoting referrals from community partner organizations, updating health education materials, assisting patients in securing needed medical supplies, and supporting other team members. The Intake Specialist will establish trusting relationships with patients, their families, and community partner organizations, and work cooperatively with other clinical personnel. The position requires the ability to remain calm under stressful situations and perform varied activities, including frequent sitting, standing, and driving throughout the shift.

Requirements

Ability to work independently without constant supervision
Ability to effectively communicate with clients, medical personnel, community partners and others they may come into contact with, in a pleasant and constructive manner
Ability to prioritize workload in a timely manner
Ability to take direction from lead, manager or director regarding work activities and procedures
Ability to handle a variable and continuously evolving workload
Able to work as assigned every week
Have active automobile insurance, driver’s license and ability to drive safely throughout the geographic area defined by Sky Lakes Medical Center, in all types of weather.
Must be able to maneuver through unpredictable and unalterable physical spaces
Must be able to climb minimum of two flights of stairs.
Must be able to work with periods of indirect supervision in patient’s place of residence.

Nice To Haves

1-3 years health/social service experience
Experience working in multi-cultural settings
Bilingual

Responsibilities

Makes initial contact with eligible patients.
Accompanies community health workers on home visits.
Coordinates community health worker calendars and schedules appointments.
Reviews hospital census and other data sources to identify eligible patients.
Promotes referrals from community partner organizations.
Updates health education materials, in accordance with best practices.
Assists patients in securing needed medical supplies.
Supports other team members.
Responsible for establishing trusting relationships with patients and their families and various community partner organizations.
Works cooperatively with other clinical personnel assigned to same client.
Must be able to remain calm under stressful situations.
Frequent sitting, standing, and/or driving throughout the shift required.
Must be able to perform varied activities.