Intake Specialist

Float Health•Spokane, WA

35d•$48,000 - $50,000•Remote

About The Position

Float is a specialty pharma home infusion platform connecting SuperNurses to home medication visits. The company aims to make healthcare safer, easier, and more efficient by moving care that doesn't require a hospital to the home. Float connects nurses with patients for chronic condition treatments, benefiting patients with convenient care, nurses with flexible work and better pay, pharmacies with increased prescription fulfillment, hospitals with reduced admissions, and payors with significantly lower costs. Float has demonstrated multi-state expansion, strong unit economics, and high retention rates, facilitating over 100,000 patient visits with 1,100 nurses. The company is actively scaling its platform, team, and operations to serve more geographies and patients, currently operating in California, Nevada, Arizona, Texas, Washington, Michigan, Indiana, Georgia, and Ohio, with more states planned. As an Intake Specialist, you will be crucial to Float's operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. Given the urgent nature of these visits, your ability to act quickly, communicate effectively, and manage details precisely will directly influence patient outcomes and satisfaction. You will act as a liaison between specialty pharmacies, nurses, and patients, using technology platforms to ensure smooth coordination, timely staffing, and successful care delivery. This externally facing role demands excellent organizational skills, strong attention to detail, and a proactive, solution-oriented approach. Customer service is paramount, as you will be the first point of contact, representing Float Health with empathy, professionalism, and efficiency. Resolving issues quickly and accurately will build trust and ensure a seamless experience for all stakeholders. You will contribute to company goals by making staffing decisions that align with operational and financial objectives, requiring flexibility and adaptability as priorities change. Float is seeking a highly engaged individual eager to identify opportunities for workflow, technology, and user experience improvements.

Requirements

1+ years of experience with medical scheduling
Ability to utilize multiple technology platforms simultaneously
Ability to manage inbound communication while supporting other tasks
Ability to type 60 words per minute with high accuracy
Excellent critical thinking and problem-solving abilities
Highly organized with excellent time management skills
Exceptional customer service skills
Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
Ability to work effectively both independently and in a team environment

Nice To Haves

Proficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirable
Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred
Previous start up experience is preferred

Responsibilities

Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including collecting information from pharmacies and patients, matching appropriate nurses to patients, managing offers in our marketplace to ensure we pay the nurses a responsible rate, onboarding patients to Float Health, and confirming logistics and schedules with all users to ensure a safe and seamless home visit.
Respond to restaff and reschedule requests as they arise.
Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS.
Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound communications.
Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed.
Prioritize and coordinate multiple tasks simultaneously.
Learn new processes and technology continuously.
Develop and maintain positive relationships with peers at specialty pharmacies.
Complete tasks related to pharmacy engagement as needed.
Provide feedback to improve our technology and processes.