Intake Specialist Role- 2nd Shift

Mel Trotter Ministries•Grand Rapids, MI

3d•Onsite

About The Position

This position is the first face of Mel Trotter Ministries and is a brand representative of our values and hospitality. The way Intake Specialists support our brand is by immediately and warmly welcoming guests, visitors, vendors, and staff members. Further, this position anticipates needs, offers accurate information, and shows urgency and passion in caring for others. This role works in tandem with Triage Specialists and Case Managers to provide the quickest and best connections and innovative solutions to our guests. This role is diligent in ensuring the building is safe and secure by providing consistent perimeter checks, ensuring no dangerous or prohibited materials are brought into the building and that all leaders and appropriate staff members receive accurate and prompt communication about any safety issues. This position also provides support in maintaining facility cleanliness. This role is tasked with providing accurate daily reports on activities using a digital reporting platform. Mel Trotter Ministries: Our Story Mel Trotter Ministries is a faith-based, nonprofit organization committed to providing safe shelter and supportive services to individuals experiencing homelessness. We work to create a structured, respectful environment where each person is treated with dignity and care. Our approach is rooted in compassion, consistency, and accountability, with a focus on meeting immediate needs while supporting long-term stability. Through collaboration and a shared sense of purpose, our team works each day to make a meaningful impact in the lives of those we serve.

Requirements

High School Diploma or equivalent

Nice To Haves

Certification in CPR and First Aid
Experience in residential care, counseling, or crisis intervention

Responsibilities

Ensure and maintain a peaceful and safe environment by being present with guests, making rounds, conducting perimeter checks, monitoring security cameras, monitoring radio traffic, and conducting search requirements in our entry.
Monitor guest behavior to ensure MTM policies and procedures are followed, and the environment is safe and secure.
Use trauma-informed de-escalation strategies, which are non-aggressive and non-physical, to address issues.
Engage law enforcement or medical personnel as needed.
Ensure organization, cleanliness, and proper use of all guest-use and functional spaces (guest storage areas, showers, heat treat).
Represent Mel Trotter Ministries' brand with excellence and hospitality in interactions with visitors, vendors, staff, and guests.
Escort visitors, share information, offer assistance.
Assist nurses with requests for aid in our Clinic, New Hope Sobering Center, and Detox rooms.
Assist guests with Mel Trotter scheduled activities by responding to requests, clarifying information, connecting with Triage and Case Management, and anticipating and meeting basic needs promptly (fresh clothing, footwear, water, food).
Perform administrative duties using designated computer software systems, or another method to ensure guest and shift paperwork is completed timely and accurately.