Centralized Intake Associate (2nd shift)

Sedgwick • Telecommuter AZ, AZ

11d • $18 - $21 • Onsite

About The Position

Accurately sets up claims in the claims management system by collecting, verifying, and adding essential information received via email or verbal communication. This role serves as a vital link between the client and Sedgwick, ensuring timely and accurate claim initiation, which lays the foundation for excellent service delivery.

Requirements

• High School Diploma or GED required.
• Two (2) years of related experience or equivalent combination of education and experience required.
• Strong oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Good organizational skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Responsibilities

• Reviews incoming emails to identify and gather necessary claim details.
• Inputs claim information into the system according to organizational protocols.
• Verifies the completeness and accuracy of submitted documents.
• Assigns claims using provided tools, including the “All Clients List” and specialized spreadsheets to identify the appropriate client, apply special instructions, and determine claim-specific coding requirements such as office code.
• Collaborates with relevant parties to gather necessary claim information and ensure accurate setup.
• Maintains quality by accurately following client-specific set-up instructions and ensuring all required data is correctly entered. This includes verifying client information in CTABS and ensuring acknowledgements are sent to the appropriate parties.
• Documents meeting minutes as needed to ensure accurate record-keeping and follow-up.
• Performs other duties as assigned.

Benefits

• Caring culture
• Work-life balance
• Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
• Certified as a Great Place to Work®
• Fortune Best Workplaces in Financial Services & Insurance
• Pay transparency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED