Intake Specialist

Acadia Healthcare•Galax, VA

About The Position

The Intake Specialist is responsible for the facility’s intake process and liaises with the remote admissions team. The role establishes professional rapport with clients so they feel welcomed upon arrival, supports the arrival and initial assessment process, searches client belongings and persons for prohibited items, orients clients to the facility, and ensures required paperwork is completed and maintained. The specialist also coordinates with admissions and on-site clinical staff on approvals and arrival plans, including travel arrangements when applicable, and supports clients’ setup with treatment plans and schedules. The general hourly pay range is $14–$17.87; the rate is negotiable based on experience, education, and other factors.

Requirements

High-school diploma, GED, or equivalent.
Excellent communication and customer service skills.
Ability to use required computer programs.
De-escalation training, CPR, and/or First-Aid certification as required by the facility.

Nice To Haves

One to two years of experience in a patient care environment in a substance use or behavioral health setting is preferred.

Responsibilities

Liaise with clients and families of potential admissions to address questions and concerns.
Coordinate facility tours for potential admissions and their families.
Interface with the remote admissions team and on-site clinical team to obtain necessary approvals and plan client arrivals, including travel arrangements as applicable.
Establish professional rapport with clients and help them feel welcomed upon arrival.
Support the arrival process, including coordinating assessment and bed placement and searching client belongings and persons for prohibited items.
Orient clients to the facility and milieu.
Liaise with direct care, nursing, and clinical teams to ensure clients are set up with treatment plans and schedules as needed.
Ensure intake paperwork is completed promptly and documentation is maintained as required.
Discuss clients’ financial responsibility and take payment when applicable.
Provide exceptional customer service in line with Acadia Healthcare standards.
Comply with organizational policies, procedures, performance improvement initiatives, and confidentiality requirements.
Communicate clearly and effectively with people receiving services, their family members, guests, and healthcare team members.
Develop and maintain constructive, cooperative working relationships and encourage mutual trust, respect, and cooperation among team members.
Maintain regular and predictable attendance.