Intake Specialist

Interfaith Community Services INC•Escondido, CA

just now•$23 - $26•Onsite

About The Position

In the Intake Specialist/Rapid Rehousing Program role, you’ll be responsible for providing professional and friendly clerical and administrative support in a fast-paced, high-volume environment for the assigned program. The Intake Specialist will conduct client intake, assessments and referrals, in addition to supporting a high-volume lobby to ensure that services are provided in an effective and efficient manner, to support the mission of Interfaith Community Services.

Requirements

Minimum High School Diploma or equivalent, required
1+ years of experience working in a social services or nonprofit setting, required
Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
Strong organizational skills with excellent attention to detail and accuracy
Ability to work independently while exercising sound judgment
Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
Knowledge of adult development and community and social service resources
Excellent written and verbal communication skills
Ability to work effectively within multidisciplinary and collaborative teams
Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
Demonstrates teamwork, cooperation, and a strong sense of urgency
Ability to establish and maintain appropriate professional boundaries with clients
Commitment to maintaining confidentiality of client and employee information
Proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

Experience working with homeless population, preferred
Bilingual (English / Spanish, preferred

Responsibilities

Greets, assists and directs clients, residents, and visitors in a positive manner; directing individuals to the appropriate staff member
Maintains vigilance and awareness of all activity in the lobby and surrounding areas to ensure client and staff safety
Provide intake screening, triage and referrals to participants
Identifying resources and advocacy for participant’s needs
Link and network participants with resources within the agency and utilize other public and private social service agencies as necessary
Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services
Administer supportive services per agency, program and contract guidelines
Collect all necessary documentation needed for services provided
Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs
Performs data entry into Clarity, CIE and ETO systems accurately and proficiently
Work with and collaborate with volunteers, interns and other agency personnel
Provide light case management to clients including assessment, stabilization intervention, and advocacy
Maintains an accurate filing system for client files
Restricts entry into the reception area to authorized staff and individuals
Participate in all staff meetings and trainings
Perform additional duties as assigned by supervisor