Full-Time Remote Intake Specialist (Legal Services) - TX (El Paso)

Alert Communications•El Paso, TX

3d•Remote

About The Position

With over 40 years of industry experience, Alert Communications powers client communication for more than 3,000 businesses across North America. We provide 24/7 live answering and intake solutions tailored specifically for the legal sector. Our team manages incoming leads, client onboarding, and ongoing support for law practices nationwide. We are seeking Full-Time Intake Specialists to serve as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will evaluate and qualify incoming inquiries, deliver compassionate care, and ensure a smooth, professional, onboarding process from the very first interaction.

Requirements

Must reside in Texas.
Clear, empathetic, and confident phone presence.
Willingness to work one weekend day (Saturday or Sunday) and assigned holidays.
Background in customer service, call centers, sales, or hospitality.
Comfortable using computers, navigating multiple software platforms simultaneously.
Typing at least 35 WPM.
High standards for accuracy and reliability.
High-speed Fiber or Cable internet connection (minimum 15Mbps download/5Mbps upload). Satellite, DSL, and Wi-Fi are not permitted.
Dedicated quiet workspace with a direct Ethernet connection to your router/modem.
PC or Laptop running Windows 11 or higher.
Wired USB headset with a microphone.
Mac/Apple products, Chromebooks, and tablets are not supported.

Nice To Haves

Legal industry experience is a major plus.
Spanish/English bilingual skills are strongly preferred.

Responsibilities

Evaluate and qualify incoming inquiries.
Deliver compassionate care.
Ensure a smooth, professional, onboarding process from the very first interaction.
Guide legal callers effectively.
Handle leads efficiently.